Supply Associate

About Us

Livspace is Asia’s largest and fastest-growing home interiors and renovation platform. Leveraging its proprietary technology, the company delivers end-to-end home interior and renovation solutions, encompassing modular solutions, furniture, false ceilings, soft furnishings, décor, civil works, and more. The company serves homeowners across diverse market segments in India and Singapore.

Since the company was founded in 2015, Livspace has revolutionized a highly fragmented industry by setting new benchmarks in quality, innovation, and execution. To date, the company has successfully transformed the homes of over 100,000 satisfied customers through its presence in 80+ cities and 110+ Experience Centres.

Backed by marquee investors, the company’s goal is to continue strengthening its dominance in India as an industry leader and the largest employer of interior designers. Livspace remains committed to redefining industry standards by introducing new products and services, enhancing site execution processes, improving manufacturing techniques, and ensuring seamless project delivery—all with the ultimate goal of turning homeowners’ dreams into reality.

For more information, please visit: https://www.livspace.com/in/about-us

Job Description

As a Supply Associate, you will onboard cleaning contractors on Livspace platform. You will build and manage relationship with contractors in the respective cities.

• Manage contractor partner bandwidth.
• Monitor SLAs and solve customer escalations by working with contractor.
• You will be in-charge of scheduling/rescheduling of site visits for inspection where required.
• You will finalize and document agreed service cost in consultation with service partners.
• Allocate Customer success managers and handover of service activities to the Order Execution team.
• Ensure delegated customers’ queries/concerns are addressed on time.
• Ensure completion of all service activities within committed timelines, budget and quality by regular followup checks with customers/partners.
• Decide on fixes/redoing a job & follow up with partners to execute the same.
• Approve partner payout post service completion.
  
  

Job Requirement

• Graduate/Post Graduate from any Institution.
• 1 to 2 years of vendor management experience in cleaning or interiors category
• Excellent communication and interpersonal skills.
• Multi-tasker with prior experience of working on CRM tools.
• Hands-on with Microsoft Office & Google Suite tools including Excel, Google Sheet etc.
• Knowledge of basic negotiation and operations skills