Strategic Account Manager

Roles and Responsibilities

 Data Analysis & Insights: Extract data from multiple sources to generate

actionable insights that support data-driven decision-making.

 Client Solutions & Business Development: Drive upselling and cross-selling of

Delhivery’s products and services by aligning offerings with client business

needs. Collaborate with internal stakeholders to conceptualize and launch new

products and services.

 Client Relationship Management: Act as the primary point of contact for clients,

ensuring prompt resolution of queries related to billing, reconciliation, and

performance. Build strong, trust-based relationships through consistent

communication.

 Performance & Metric Management: Monitor key performance metrics, ensure

targets are met, and conduct root cause analysis with corrective actions when

deviations occur.

 On-Ground Client Engagement: Travel across client sites and operational

centers for meetings, audits, business launches, and reviews, as per business

requirements.

Desired Skills and Experience

 Experience in logistic

s Operational process knowledg

e Client relationship managemen

t Data analysis proficienc

y Business development acume

n Product improvement insight

s Strong logical and critical reasonin

g Self-motivated

. Good presentation skill

s Strong in Excel (any knowledge of VBA, SQL, R and python)