Sr Support Engineer
US Tech Solutions
Date: 13 hours ago
City: Remote, Remote
Contract type: Part time
Remote
- Providing technical support to clients by identifying and resolving hardware or software issues
- Monitoring network activity and identifying performance issues that may need to be addressed by
- Coordinating and participating in team meetings to discuss new technology initiatives
- Installing, configuring, and troubleshooting computer hardware components such as processors,
- Analyzing data from logs and other sources to identify and resolve problems with computer
- Designing or updating computer networks or operating systems to improve performance or
- Maintaining documentation of all actions taken during the troubleshooting process
- Determining the cause of problems and suggesting solutions for problems related to computer
- Developing plans for disaster recovery in case of system failure or data corruption
- Work closely with all levels of customer and external engineers and management on the most
- Prioritize workload and advance technical problems where appropriate to the next level of
- Effectively prioritize and manage personal list of outstanding customer queries
- Utilize ticketing system to track all support calls
- Manage workload efficiently while being able to resolve time-critical situations professionally
- Analyze business requirements for applications and customer deliverables
- While providing production support should be involved working closely with development team
- Based on in depth analysis of the requirements design, develop and deploy high performance and
- Provide in depth technical support to Production applications to ensure timely deliveries to
- Participate in On Call Application Production Support based on rotation
- Familiarity with C# / C++ programming experience required
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