Sr Quality Specialist

Description

“Amazon is seeking an experienced candidate for a role in Global Quality Control function for Finance Operations. Major goal of the function is to identify risks in finance processes, report performance of the operations from a quality perspective. Apart from that this role would do a root cause analysis of the identified defects and partner with business to improve the Quality of service.

This position requires a proactive, highly motivated individual with a critical eye for detail, high customer obsession and aptitude for process improvement and ability to motivate and manage people.

Key job responsibilities

• Identify root causes for down stream impact, work with FinOps process SMEs and Tech teams to work on implementing Corrective-Preventive Action and identify opportunities for Automation.
• Analyze and identify process gaps, recommend solutions, drive/influence inter-function decisions.
• Use Tableau and SQL to create dashboards by task, analyze opportunities, identify patterns and implement proactive solutions.
• Collaborate with leadership to drive improvement ideas generated through auditing
• Clearly articulate issues and ideas through verbal and written communication
• Maintain a full understanding of all processes, becoming a Subject Matter Expert for every process
• Address the issues reported and drive them to resolution by coaching Associates, engaging the Training team, and working with leadership
• Monitor and report Quality metrics, deep dive and identify trends/root causes.
• Liaise with internal and external teams to implement best practices and to drive performance improvements.
• Recommend, own and drive performance improvement areas.
• Drive through improvement initiatives until implementation.
• Support/consult with the necessary functions to ensure new policies/processes are successfully scoped and rolled out with measurable results against key metrics.
• Provide the operation a holistic view of customer performance and identify the levers which will drive improvements.
• Provide clear insight into performance drivers and the levers which impact performance.
• Implement and own action plans which drive performance improvements.
• Uses quality monitoring data management system to compile and track performance at team and individual level.
• Identify and champion process improvement ideas and enhancements to improve the productivity or quality of our process.
  
  

Basic Qualifications

• 5+ years of tax, finance or a related analytical field experience
• 3+ years of Accounts Receivable (AR) experience
• Bachelor's degree in engineering, statistics or business, or Bachelor's degree and 5+ years of quantitative role (engineering, process re-engineering, quality assurance) experience
• Experience with advanced use of SQL for data mining and business intelligence
• Experience as a lean sensei, or experience working as a Quality Assurance Engineer
  
  

Preferred Qualifications

• 5+ years of finance or a related analytical field experience
• MBA, or CFA
• Experience working with large-scale data mining and reporting tools (examples: SQL, MS Access, Essbase, Cognos) and other financial systems (examples: Oracle, SAP, Lawson, JD Edwards)
  
  

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.


Company - ADCI HYD 13 SEZ

Job ID: A2866347