Sr. Product Specialist

PerkinElmer


Date: 2 days ago
City: Thāne, Maharashtra
Contract type: Full time
  • Product demonstration and technical qualification exercise at Demo lab (COE)
  • Owning successful conversion of all DSAR activities
  • Revalidating existing solutions and developing of new applications in line with business/market-oriented
  • Productivity /Efficiency- Addressing Internal/External customer concerns and requirements through remote support promptly.
  • Resolving issues: Taking ownership of support cases and following through until they are closed.
  • On-site support to customers – Addressing product concerns, conducting troubleshooting & diagnosis exercises, solution development, training for new users/IB, refresher training, and customer support as per sales commitments.
  • Project driven business solution development for specific submarket segments – Executing assigned projects as per commercial requirements.
  • Preparation of Compiling a database with a troubleshooting plan, assisting in generating a playbook, and Sales collateral (For Unique features, customer pain points, field concerns, product gaps etc).
  • Research, explore and come up with an alternate solution if a new problem is presented that does not have a straightforward solution.
  • Keeping COP assents in performing conditions for effective utilization for Business requirements. Managing Instruments logbooks (soft copy)
  • Adhering to the EHS policies while working in the COE.

Basic Qualifications

  • Minimum educational qualification M. Sc. (Analytical/Inorganic/Organic/Physical/Food Technology), Preferably Ph.D. Chemistry.
  • Minimum 4-8 years of Hands-on operational experience in respective instrument techniques, data interpretation

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