Sr Product Manager - Order Management

Job Description

At Fanatics, as a global platform, the Order Management Product Manager will play a pivotal role in transforming how our customers interact with our brand to track and manage an order the placed. You will be responsible for managing and optimizing order modifications to ensure a seamless, efficient, and satisfying post-order journey for our customers. We are looking for a candidate with a strong consumer and analytical focus.

As the eCommerce Product Manager for Order Management, you will

• Develop and implement self service features that enable customers to manage their orders. This includes enhancing the self service order modification framework.
• Identify pain points and opportunities in the post-order experience through customer feedback, data analysis, and market research.
• Collaborate with customer service teams to ensure alignment between automated solutions and human support.
• Manage multiple stakeholders across the organization
• Define and manage the product roadmap, setting of and continuously managing the right expectations with all relevant stakeholders including the senior leadership team.
• Establish and oversee the requirements definition process to ensure products will achieve desired outcomes of stakeholders and/customers.
• Proactively identify and resolve strategic issues that may impair the organization’s ability to meet its strategic, financial, and technical goals.
  
  

The Successful Candidate Will Demonstrate

• Experience in eCommerce product management or related roles, with a focus on post-order processes. Identify the jobs to be done, prioritize the customer needs, and define alignment to the company strategy
• Strong analytical skills and experience with data-driven decision-making, including proficiency in data analysis tools and techniques.
• Thorough qualitative and quantitative analysis, obtain a deep understanding of customer needs and difficulties and estimate the impact of the opportunity
• Understanding of the market and competitive landscape
• Excellent communication and collaboration skills, with the ability to effectively influence and align cross-functional teams toward common goals.
• Demonstrated leadership ability, with experience leading and motivating teams to deliver results in a fast-paced, dynamic environment.
• Passion for delivering exceptional customer experiences and a customer-centric mindset.
• Strong strategic thinking and problem-solving skills, with the ability to navigate ambiguity and drive clarity in complex situations.
• Experience working in agile development environments and familiarity with agile methodologies.
  
  

Basic Qualifications

• 5+ years designing and delivering world-class software products in a Product Management role. Mass market consumer focused e-commerce experience is a plus.
• Excellent oral and written communication skills.
• Experience in both leading a team by influence to meet aggressive goals with high judgment applied on how products are built.
• BA/BS required, preferably in a computer science related disciple or business administration
• A demonstrated record of partnering with teams across the organization and influencing to achieve business results across multiple teams who may have different goals
• A knowledge and/or understanding of Web applications and/or innovative new product-platforms.
• Demonstrated ability to understand and discuss technical concepts, schedule tradeoffs and opportunistic new ideas with technical and non-technical employees.
  
  

Preferred Qualifications

MBA / related credentials are strongly preferred.

About Us

Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.

About The Team

Fanatics Commerce is a leading designer, manufacturer, and seller of licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods. It operates a vertically-integrated platform of digital and physical capabilities for leading sports leagues, teams, colleges, and associations globally – as well as its flagship site, www.fanatics.com.

Fanatics Commerce has a broad range of online, sports venue, and vertical apparel partnerships worldwide, including comprehensive partnerships with leading leagues, teams, colleges, and sports organizations across the world—including the NFL, NBA, MLB, NHL, MLS, Formula 1, and Australian Football League (AFL); the Dallas Cowboys, Golden State Warriors, Paris Saint-Germain, Manchester United, Chelsea FC, and Tokyo Giants; the University of Notre Dame, University of Alabama, and University of Texas; the International Olympic Committee (IOC), England Rugby, and the Union of European Football Associations (UEFA).

At Fanatics Commerce, we infuse our BOLD Leadership Principles in everything we do:

• Build Championship Teams
• Obsessed with Fans
• Limitless Entrepreneurial Spirit
• Determined and Relentless Mindset