Sr. Insurance Associate
MetLife
Date: 1 week ago
City: Jaipur, Rajasthan
Contract type: Full time
Requirements
Description and Requirements
AM for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking feedback and support.
Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies" and Fortune World’s 25 Best Workplaces for 2024, MetLife , through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services.
At MetLife, it’s #AllTogetherPossible . Join us!
Description and Requirements
- Research and process transactions as per Desktop procedures
- Research & investigate and resolve outstanding items
- Determine eligibility and applicable plan provisions while meeting timeliness goals
- Utilize Intellis, DPA, BIOS, NetView, ACS (SIR) to update and maintain accurate data record
- Use PC programs to increase productivity and performance
- Ensure that the assigned targets are met in accordance with SLA and Internal standards
- Ensure that the quality of transaction is in compliance with predefined parameters as defined by Process Excellence
- Work as a team member to meet office goals to obtain disability’s vision while demonstrating core values and meeting key measures.
- Ensure adherence to established attendance schedules
- Sedentary work – involves sitting most of the time
- Close visual acuity - viewing a computer terminal and extensive reading
- Talking – expressing or exchanging ideas by means of the spoken word
AM for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking feedback and support.
- Manager for the purpose of settling issues left unresolved by the AM and monthly evaluation of performance.
- Subject Matter Expert for the purpose of work thread related issues and escalated transactions.
- QCA for the purpose of feedback and audit
- Trainers for the purpose of Pre-process and Process training
Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies" and Fortune World’s 25 Best Workplaces for 2024, MetLife , through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services.
At MetLife, it’s #AllTogetherPossible . Join us!
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