Sr. Customer Service Executive
Unilever
Date: 2 weeks ago
City: Navi Mumbai, Maharashtra
Contract type: Full time
The Customer Service Executive would be responsible for below activities
- Master Data management for entire portfolio listed with the customer and all DC/ Store combinations
- Maintaining the Mapping in system as per the customer master
- Managing end to end flow of merchandise on daily basis from DC to the customer's DC/Stores
- Performing day to day activities - Loss Tree and Root Cause Analysis of Top losses, Stock Outs, MRP issues, Mapping issues, Delisting of inactive packs, new listings etc
- Coordinating and Planning for daily dispatches across the Depots to Customer's DC/Stores - resolving issues on extra Appointment and PO Extensions
- Drive on shelf availability and support all marketing plans & new launches to deliver business growth through flawless supply chain execution
- Liaising with Key Accounts (Sales) Team, Supply Planning Team, customer Buying & Supply Chain Team
- Formulating Dashboards on KPIs - Fill Rate, In Stock and Inventory (DOH), monitoring the performance at Weekly and Monthly intervals, and taking timely actions to meet the deliverables
- Monitoring and controlling Key Promo packs for the month and timely switching to plain stock to minimize Excess Ordering
- Meeting customers for replenishment review , master synchronization & sales forecast and feeding back the inputs in the system
- Anchoring the Strategic Projects as per the Joint Business Planning initiatives( eg VMI , Forecast accuracy , EDI etc)
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