Sr. Customer Service Executive

Unilever


Date: 2 weeks ago
City: Navi Mumbai, Maharashtra
Contract type: Full time
The Customer Service Executive would be responsible for below activities

  • Master Data management for entire portfolio listed with the customer and all DC/ Store combinations
  • Maintaining the Mapping in system as per the customer master
  • Managing end to end flow of merchandise on daily basis from DC to the customer's DC/Stores
  • Performing day to day activities - Loss Tree and Root Cause Analysis of Top losses, Stock Outs, MRP issues, Mapping issues, Delisting of inactive packs, new listings etc
  • Coordinating and Planning for daily dispatches across the Depots to Customer's DC/Stores - resolving issues on extra Appointment and PO Extensions
  • Drive on shelf availability and support all marketing plans & new launches to deliver business growth through flawless supply chain execution
  • Liaising with Key Accounts (Sales) Team, Supply Planning Team, customer Buying & Supply Chain Team
  • Formulating Dashboards on KPIs - Fill Rate, In Stock and Inventory (DOH), monitoring the performance at Weekly and Monthly intervals, and taking timely actions to meet the deliverables
  • Monitoring and controlling Key Promo packs for the month and timely switching to plain stock to minimize Excess Ordering
  • Meeting customers for replenishment review , master synchronization & sales forecast and feeding back the inputs in the system
  • Anchoring the Strategic Projects as per the Joint Business Planning initiatives( eg VMI , Forecast accuracy , EDI etc)

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