Sr Cust Exp Specialist

Honeywell


Date: 2 weeks ago
City: Kolkāta, West Bengal
Contract type: Full time
Job Description

As a Sr Customer Experience Specialist here at Honeywell, you will play a crucial role in driving operational excellence and enhancing the overall customer experience. This role will involve collaborating with cross-functional teams, senior managers, and directors to identify areas for improvement and implement strategies to optimize operational processes.

In this role, you will impact driving operational excellence, improving customer satisfaction, and ensuring the organization delivers a world-class customer experience.

Responsibilities

  • Interacts with customers prior to and after sale.
  • Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction.
  • Develops and maintains positive customer relations.
  • Coordinates w/ various functions within the company to ensure customer requests are handled appropriately and in a timely manner.
  • Substantially impacts the relationship between Honeywell and the customer.
  • Process Day to Day Order/Billings/PR/collection.
  • Clear Backlogs.
  • Respond Customer Queries and Claims (non Disputes).
  • Collaborate with different cross functions for Customer Resolutions and Process Improvement.
  • Work with Dispute Team to manage the dispute

Qualifications

Skills Required:

  • Any Graduate with minimum 2 years of experience.
  • Highly adaptable and able to learn new technologies quickly.
  • Encourage & Follow Honeywell Behavior/policies.
  • SAP- Order Management
  • Salesforce | Case Management
  • O2C knowledge
  • MS Excel

About Us

Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Security Guard

G4S, Kolkāta, West Bengal
21 hours ago
Job Description Of Lady Security GuardJob Introduction / Roles Responsibilities As a professionally trained Security Guard for G4S, you could be a member of the security team responsible for securing premises, such as building sites, courts, shops, warehouses, banks and factories. You would be conducting foot or vehicle patrols, controlling access at points of entry, securing equipment and people, responding...

COVID-19 Diagnosis Using CRISPR Project Recruitment For Life Sciences at NICED

BIOXONE BIOSCIENCES, Kolkāta, West Bengal
1 day ago
Shristi Sharma, Team bioXoneNICED Life Science Job – Project Research Associate Vacancy. ICMR-National Institute of Cholera & Enteric Diseases recruiting for Project Research Associate position for MSc/Ph.D. Life Sciences candidates. Research positions for life science candidates at NICED, details given below: No. 01/CRISPER Based Diagnosis/2020-21Title of Job: Project Research Associate-INo. of Posts: 01Name of the Project: “CRISPER based diagnosis of...

BIM Operator

Larsen & Toubro, Kolkāta, West Bengal
6 days ago
Job SummaryWe are looking for a skilled and detail-oriented BIM (Building Information Modeling) Operator to support the construction and coordination of an underground metro project. The BIM Operator will be responsible for developing, managing, and updating 3D models, coordinating with various disciplines, and ensuring that all design and construction data is accurately integrated into the project lifecycle using BIM tools.Key...