Servicios al cliente — con detalles personales

HYATT Hotels


Date: 4 days ago
City: Raipur, Chhattisgarh
Contract type: Full time
Organization- Hyatt Raipur

Resumen

  • Ensures that minimum brand standards have been implemented.
  • Embraces all Touches of Hyatt and the Food and Beverage Top 20.
  • Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
  • Works closely with other Outlet employees in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
  • Works in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.
  • Maintains par stocks of all equipment and guest supplies as required.
  • Seats, takes orders and serves food and beverage to guest according to the established sequence and procedures.
  • Presents menu, answers enquiries and makes suggestions regarding food, beverage and service to restaurant guests.
  • Clears and resets counters or tables at conclusion of each course.
  • Fully conversant with all aspects of the Micros System.
  • Computes bill and accepts payment
  • Performs the function of cashier as required.
  • Verifies cash received ensuring only genuine money been collected.
  • Verifies all credit cards presented by guest before to validity of the card.
  • Strictly adheres to all policies and procedures issued by the Finance with regard to cashiering and cash handling.
  • Have a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend Food and Beverage combinations and up sell alternatives.

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