ServiceNow ITOM Support Engineer

In Time Tec


Date: 6 hours ago
City: Jaipur, Rajasthan
Contract type: Full time
Job Overview: The position requires an experienced and ambitious candidate who is passionate about technology and is self-driven. We have an energetic workplace where we welcome innovative ideas and offers growth opportunities and positive environment for accomplishing goals. Our purpose is to create abundance for everyone we touch.

Responsibilities Of The Role Include:

  • Implementation and Configuration: Design, configure, and implement ServiceNow ITOM modules, including Discovery, Service Mapping, Event Management, Orchestration, and Cloud Management.
  • Discovery & Mapping: Develop and maintain the CMDB with accurate information on IT assets, resources, and relationships through ServiceNow Discovery and Service Mapping.
  • Event Management: Set up event rules, integrations, and alerting mechanisms; monitor, consolidate, and correlate events from multiple monitoring sources.
  • Orchestration: Automate routine IT tasks and workflows, integrating with external systems to streamline operations.
  • Operational Insights: Use ServiceNow’s Operational Intelligence and Health Log Analytics for proactive monitoring, anomaly detection, and performance insights.
  • Optimization & Troubleshooting: Analyze and optimize existing ServiceNow ITOM implementations to maximize performance and functionality Job Overview: The position requires an experienced and ambitious candidate who is passionate about technology and is self-driven. We have an energetic workplace where we welcome innovative ideas and offers growth opportunities and positive environment for accomplishing goals. Our purpose is to create abundance for everyone we touch.

Responsibilities Of The Role Include:

  • Implementation and Configuration: Design, configure, and implement ServiceNow ITOM modules, including Discovery, Service Mapping, Event Management, Orchestration, and Cloud Management.
  • Discovery & Mapping: Develop and maintain the CMDB with accurate information on IT assets, resources, and relationships through ServiceNow Discovery and Service Mapping.
  • Event Management: Set up event rules, integrations, and alerting mechanisms; monitor, consolidate, and correlate events from multiple monitoring sources.
  • Orchestration: Automate routine IT tasks and workflows, integrating with external systems to streamline operations.
  • Operational Insights: Use ServiceNow’s Operational Intelligence and Health Log Analytics for proactive monitoring, anomaly detection, and performance insights.
  • Optimization & Troubleshooting: Analyze and optimize existing ServiceNow ITOM implementations to maximize performance and functionality

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