Service Inside Sales Representative

Job Description

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Beckman Coulter Life Sciences, one of Danahers 15 operating companies, our work saves livesand were all united by a shared commitment to innovate for tangible impact.

Youll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danahers system of continuous improvement, you help turn ideas into impact innovating at the speed of life.

At Beckman Coulter Life Sciences, we know time is the most critical facet in the laboratory today: time to get life-saving therapies to patients faster; reclaiming time by automating tedious manual workflows; and saving time spent addressing erroneous or complex results.

We are partners in time and accelerate answers to critical questions through the power of automation. We develop innovations for scientists by scientists, with many of our 3,300 global colleagues coming from the laboratory.

Its all part of our time-tested approach to bringing meaningful innovations at the speed of life since 1935. And were just beginning. Working together, lets put our time and talents together to advance human health for tomorrow.

Learn about the Danaher Business System which makes everything possible.

Position Overview

The Service Inside Sales Representative is responsible for retaining, supporting and growing the commercial service business in selected regions across multiple operating companies for Life Sciences Platform in Danaher. This position is part of the Service Sales Team located in Mumbai and will be an on-site role.

In This Role, You Will Have The Opportunity To

• Drive improvement in service contract business including timeliness of renewals, warranty conversion, and selling new services. Serve as a point of contact to customers, sales, engineers, District Managers, and other internal functions (e.g. Logistics and Supply chain, Finance) with the objective of retaining and growing business.
• As needed, provide customers with all necessary information in order to facilitate the service agreement transactions.
• Direct sales of contracts, including pricing and proposals. Work closely with Service Management to identify opportunities, provide leads, and add service agreements.
• Provide leads to Service Management and Outside Service Sales by leveraging customer purchasing trends on service/supplies/parts.
• Service campaign development identify opportunities for inbound and outbound campaigns, early renewal incentive programs, customer loyalty programs, etc.
• Contact and convert customers to supplemental warranties upon warranty expiration. Developing materials for use by Customer Service Engineers to facilitate an increase in supplemental warranties and service contracts.
• Develop process and materials for converting customers from supplemental warranty to full service maintenance agreements.
• Proposal generation for new (support for Field Service Managers and Outside Service Sales) and existing customers (selling existing agreements to ensure business is retained).
  
  

The Essential Requirements Of The Job Include

• Strong communication, interpersonal skills, listening, and business acumen skills. Team Player.
• Strong PC skills, Microsoft Office skills - specifically Microsoft Excel and PowerPoint.
• Flair for selling, especially remote selling.
• Self-starter that can work independently and act with a focus on continuous improvement.
  
  

Qualifications

• Graduate /Post Graduate degree or equivalent.
• Fluent in English.
• Prior telemarketing/inside sales and customer service experience is a plus.
• Experience communicating value propositions is a plus.
• Experience using customer database and selling tools is a plus.
• PC skills (Microsoft Office in particular) required.
• Basic understanding of revenue, profit, and margin.
• Min 2 years Work Experience.
• Good to Have: Knowledge about Oracle, SFDC, Power BI.
  
  

Beckman Coulter Life Sciences, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether its a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.

Join our winning team today. Together, well accelerate the real-life impact of tomorrows science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.