Service Delivery Manager - C2C

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

YOURE ROLE:

The Service Delivery Manager – C2C oversees the entire Contract-to-Cash cycle, ensuring timely billing, collections, and cash application. They drive process optimization, compliance, and automation, while managing client relationships, mitigating risks, and leading teams. The role focuses on performance improvement, financial accuracy, and delivering value through data-driven insights.

Entity-Business Management

In this role you will play a key role in:

• Ensure end-to-end control and compliance of the C2C process, including credit management, billing, collections, and dispute resolution
• Monitor and enforce internal controls to ensure accuracy, timeliness, and completeness of revenue recognition and cash application
  
  

YOUR PROFILE:

• Review and validate client invoicing and collections processes to ensure alignment with contractual terms and financial policies
• Analyse aging reports and DSO (Days Sales Outstanding) metrics to identify risks and implement corrective actions
• Own overall account performance, ensuring excellence in O2C service delivery and high client satisfaction
  
  

WHAT YOU'LL LOVE ABOUT WORKING HERE:

We recognize the significance of flexible work arrangements to provide support. Be it remote work, flexible work hours or alternative work schedules, you will get an environment to maintain healthy work life balance.

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.