Customer Service Executive - Customer Service Operations

About The Company

TSC Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Job Description

Position Summary

A professional with 3-5 years of experience working in multi-disciplinary Domestic and International projects, with specific expertise in Wireless(Radio) for mobile site deployment (5G Especially),As the Technical, you will develop and execute project plans for current and new projects.

Ensures quality of work and that industry guideline and requirements are met. Develops and maintains departmental processes, metrics and KPIs.

Major Responsibilities

• Experience in project management related to purchase order support within the telecom domain 2G/3G/4G/5G is required.
• Must have the project knowledge in active and passive work in telecom domain.
• Creating, Managing and tracking PO s and its Priorities of 4G,5G coverage expansion project and new sites deployment
• Need knowledge about POR, VR and FA request for PO tracking end to end
• Ensure projects are completed on schedule and within budget. Oversee the day-to-daywork of each team within the department, ensuring each team is contributing toward the completion of all active projects.
• Proactively work with internal and external stakeholders to identify future growth areas and capacity needs, leading the development of near- and long-term engineering project plans and construction cost estimates for customer projects
• Should have comprehensive knowledge to manage all the Work Breaking Structure (WBS) to handle the funds effectively across all the Program (5G,HVS etc.)
• Support with Delivery team to initiate the design drawings which is cost-effective, fit-for-purpose, and future-proof for Mobile site Deployment
• Produces reports on quality assurance and projects for internal and client governance
  
  

Personal Qualities

• Analytical Thinking - Exceptional ability to analyze data and utilize it to make a business decision
• Detail-oriented - Proven accuracy with reporting
• Results-focused - Ability to organize and manage multiple, and at time competing priorities
• Communication Skills - Demonstrate communication skills necessary to interpret policies in situations requiring persuasion and prepare and present presentations,
• Relationship building skills - ability to work within a cross-functional team
• Presentation Skills - Ability to prepare and logically present data to the client and internal leadership teams
  
  

Key Performance Indicators

• Project Delivery within agreed time scales
• 100% Compliance with Client SLAs
• Continual Service Improvement
  
  

Qualifications

• Graduate in Engineering or relevant background
• Proficient in MS Office Suite with good skills in PowerPoint and Excel
• Expertise in RPA Automation to implement improvement initiative
• PEGA, SAP,SITE TRACKER is required
  
  

Tools & Systems

Project Management

PEGA/SAP

Site Tracker

RPA/Automation/ VBA Macro

Customer & Stakeholder Management

Wireless Technology (4G & 5G)

Power BI

Power Apps

Power Automate