Service Delivery (Connected Car) - Support Specialist (L2)

We are Valtech Mobility, a strategic business unit of Valtech Group, dedicated to improving mobility by making it safer, smarter and more enjoyable. Our primary goal is to develop cutting-edge connected vehicle technologies for global mobility providers and vehicle OEMs such as VW, Toyota, Porsche, Audi, Lamborghini, Skoda.

As a technical expert, you'll be part of our global Connected Vehicle team. As a hidden champion and pioneer in connected vehicle technology, more than 30 million vehicles in 65 countries enjoy more than 50 different connected car services in the areas of infotainment, telematics and V2X/Car2x.

By joining our expert panel, you will be part of the connected vehicle revolution and its next level of evolution. You will rub shoulders with international industry experts who have decades of experience working with brands such as Porsche, Lamborghini, Bentley, and Audi, to name a few.

If you enjoy working on challenging projects in a culture that values freedom and accountability. Apply now to be contacted.

Personal and professional development

/ Internal workshops & learning initiatives via Academy and online portals

/ German language classes compensation

/ Professional certifications reimbursement

/ Participation in professional local & global communities

/ Growth and development possibilities

We are looking for a Service Delivery / Application Support Team Member to support, consult and assist global car makers in connected car projects. The role will focus on supporting the clients with technical issues raised by customers in the field, dealers, or internal OEM departments. The overall ownership lies with this role to support complete service delivery working with the internal DevOps Team as well as customers

These tasks await you

• Incident/Problem management: Root cause analysis, post-incident reviews, coordination of technical issues and facilitating timely resolution.
• L2 or L3 support depending on your technical skills
• Coordination/management of meetings with relevant stakeholders.
• Communication with key stakeholders, and escalation of incidents when required.
• Monitoring and reporting of service availability for connected car services and platforms – escalating through appropriate channels when SLA is not met.
• Working with our global connected team to deliver continuous service improvement.
• Developing communication channels and working with colleagues from across the wider Automotive group.
• A willingness to support the customers with on-call duty.
• You will be part of 24 by 7 in the longer run.
  
  

As an ideal applicant, you bring along

• Minimum of 2+ years’ experience in IT incident management, service management
• Comfortable dealing with a range of stakeholders from technical specialists to management to Suppliers.
• Demonstrable change management, problem-solving and communication skills.
• Experience in the end-to-end management of incidents, including first root cause analysis, post-incident reviews, raising tickets, tracking progress and escalation.
• Support the customer with knowledge management and process improvements in the longer run.
• Hands On Experiences in: Unix Command line, Application Logfile Analysis
• Desirable: REST API, Kubernetes, Docker, Kafka, MQTT, Microservice Applications.
• Desirable: Experience with monitoring tools such as Dynatrace, Application Insights, Azure Monitor
• Desirable: Experience with HP SC3, Jira, Confluence, Azure DevOps
• Desirable: ITIL certified
• Desirable: German language experience is a plus
• Desirable: Experience in the automotive industry and connected car domain is a plus.
  
  

What is important is having some of the skills, but also having ideas to bring to the table, wanting to have input into how we do things and wanting to pick up new skills along the way.

At Valtech, we’re here to engineer experiences that work and reach every single person. To do this, we are proactive about creating workplaces that work for every person at Valtech. Our goal is to create an equitable workplace which gives people from all backgrounds the support they need to thrive, grow and meet their goals (whatever they may be). You can find out more about what we’re doing to create a Valtech for everyone here.

Please do not worry if you do not meet all of the criteria or if you have some gaps in your CV. We’d love to hear from you and see if you’re our next member of the Valtech team!