Service Advisor TATA MOTORS

• Greeting customers and directing them to available mechanics.
• Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs.
• Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.
• Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up.
• Providing customers with information and advice on warranty protections, potential cost savings, and the advantages of trading in versus fixing their car.
• Managing and overseeing the dealership's workflow and schedule.
• Calling customers to advise them about service changes or car pick-up times.
• Maintaining positive customer relationships to ensure repeat business.
• Ensuring all details on services rendered and costs are related to customers and processing their payments.
• Liaising with service technicians about parts ordering and ensuring parts are available when needed.
  
  

Qualifications

An associate's Degree/ Diploma/ ITI in mechanics or automobile.

Experience in the automotive field may be advantageous.

A strong understanding of automotive technology and the automotive industry.

Excellent customer service, interpersonal, and communication skills.

Strong organizational, decision making, and problem-solving skills.

The ability to communicate with mechanics, customers, and management.

Additional Information

TATA MOTORS DEALERSHIP -Ashok Auto Sales

Job Location - Mathura, Aligarh, Agra, Etawah, Firozabad

Salary Budget - 1,20,000- 2,40,000 per annum

Contact HR - 8392917471

Email us at - [email protected]