Senior Vice President, Operations

Job Description

The SVP, Operations is a key executive leadership role responsible for overseeing and optimizing the day-to-day operational functions of our office in Ahmedabad, India. This includes the development, implementation, and refinement of operational strategies, processes, and systems that drive efficiency, improve productivity, and align with the company’s overall strategic objectives. The SVP, Operations, will work closely with other senior leaders and departments to ensure operational excellence, foster continuous improvement, and drive long-term growth. This position will report to the President of the Company located in our USA office. This position is open for India Residents only.

Essential Duties & Responsibilities

Strategic Leadership & Planning

• Develop and execute the company’s operational strategy in alignment with organizational goals.
• Lead the operational planning process, ensuring cross-functional alignment with company objectives.
• Set long-term operational goals and OKRs and monitor progress.
• Identify and drive opportunities for innovation and operational efficiency across all departments.
• Define strategic roadmap to fully integrate the India and US offices.
• Evaluate reporting structure, team functions and roles.
• Create roadmap to expand responsibilities and roles within the India office.
  
  

Operations Management

• Oversee day-to-day operations across all business units, ensuring high levels of productivity and quality.
• Manage the operational budget, optimize resource allocation, and ensure cost effective operations.
• Lead process improvement initiatives and drive operational excellence using best practices and lean methodologies.
• Ensure adherence to policies, standards, and regulatory requirements across all operational activities.
  
  

Team Leadership & Development

• Lead, mentor, and develop a high-performing operations team, fostering a culture of collaboration, accountability, and continuous learning.
• Build and maintain strong relationships with senior leadership, department heads, and external partners.
• Establish and promote a customer-centric operational approach to enhance delivery and satisfaction.
• Evaluate and assess talent, promoting a diverse and inclusive work environment.
  
  

Cross-functional Collaboration

• Work closely with other senior leaders in Sales, Marketing, Finance, HR, and IT to ensure seamless integration of operational processes across the organization. o Provide strategic input to support new business initiatives, product launches, and expansion efforts.
• Collaborate with the HR department to optimize workforce planning and talent management for operational success.
  
  

Data-Driven Decision Making & Reporting

• Utilize data analytics and performance metrics to make informed, data-driven decisions.
• Generate regular operational reports and provide insights on performance, challenges, and opportunities to the CEO and Board of Directors.
• Implement tools and systems that enable real-time tracking and reporting of key operational metrics.
• Responsible for overseeing the overall financial performance of the entire office, including revenue generation, cost management, budgeting, and driving profitability to meet or exceed financial targets; must have prior experience in P&L management
  
  

Risk Management & Compliance

• Ensure that operational activities comply with industry standards, legal requirements, and internal policies.
• Identify operational risks, develop mitigation strategies, and implement corrective actions as necessary.
  
  

Change Management & Process Optimization

• Lead the organization through operational changes, ensuring smooth transitions and buy-in from all stakeholders.
• Champion continuous improvement and process optimization initiatives to improve efficiency, reduce costs, and enhance service delivery.
  
  

Qualifications

• Education: Bachelor’s degree in business administration, Operations Management, or related field. Master’s degree (MBA or similar) preferred.
• Experience:
• Minimum 15 years of experience in operations management, with at least 5 years in a senior leadership role.
• Proven track record of successfully leading large-scale operational initiatives in a complex, fast-paced environment.
• Strong background in process optimization, cost management, and business systems implementation.
• Skills:
• Exceptional leadership, communication, and interpersonal skills.
• Strong analytical and problem-solving capabilities, with a data-driven approach to decision-making.
• In-depth knowledge of operational systems, tools, and technology platforms.
• Ability to navigate complex business environments and drive results across diverse teams.
• Change management expertise and the ability to influence senior stakeholders.
  
  

Skills: risk management,operational systems knowledge,operations,data driven decision making,analytical skills,communication,process optimization,strategic leadership,cross functional collaboration,problem-solving,interpersonal skills,compliance,data-driven decision making,strategic planning,change management,operations management,leadership,management,team leadership,p & l oversight