Senior Specialist - Customer Delight

Tele Sales Representative

Job Overview

We are looking for experienced Tele Sales Agents to join our team at the SNO Center. The ideal candidates should have a strong background in sales and tele-calling, with a proven track record of achieving sales targets. These agents will play a crucial role in improving the conversion rate and efficiency of the SNO process by effectively handling leads and driving payments.

Key Responsibilities

• Engaging with potential leads via calls drive successful conversions.
• Utilize strong sales techniques to persuade and close deals efficiently.
• Work closely with the OSP team to enhance the overall performance of the SNO process.
• Monitor and track lead status, ensuring timely follow-ups for better conversion.
• Identify and resolve customer objections to facilitate a smooth payment process.
• Maintain high call quality standards and ensure adherence to process guidelines.
• Provide feedback on customer behavior and market insights to refine sales strategies.
• Real-Time Performance Monitoring : Ensuring immediate interventions and data-driven improvements.
• Targeted Coaching & Motivation : Actively driving agents to enhance their sales approach and maximize conversions.
• Quick Adaptation to Process Enhancements : Implementing necessary changes based on real-time insights.
• Accountability & Ownership : Strengthening leadership at the center level for better execution and alignment with goals.
  
  

Key Requirements

• 2+ years of experience in Tele Sales / Inside Sales / Outbound Sales.
• Strong persuasion and negotiation skills to drive conversions.
• Experience in handling high-volume calls with a focus on sales closure.
• Good Knowledge of Excel and SQLTools
• Ability to work in a fast-paced target-driven environment.
• Familiarity with CRM tools (Salesforce preferred) and sales reporting.
• Excellent communication skills (Hindi, English & local language preferred).
• Prior experience in B2B/B2C sales is an added advantage.