Senior Relationship Manager - Affordable Housing

Location Name: Madurai

Job Purpose

Creating a strong & compliant sales culture across the channel to drive acquisitions, profitability and employee development.

Duties And Responsibilities

•  Managing and supporting the effective deployment of team of sales professionals with respect to that geographical area, exploring new markets and in allocating resources to most profitable opportunities.
•  Achieving & exceeding Business goals.
•  Creating a strong & compliant sales culture across the channel to drive acquisitions, profitability and employee development.
•  Meeting up with CAT A builders and getting their projects approved with BAFL
•  Negotiation with the builders for getting business in a cost effective manner
•  Identifying the need of sales training, analyzing changing market trends, channel deployment etc. Also giving feedback & suggestions to the RSM.
•  Ensure implementation of promotional plans & contests and suggesting new and innovating promotion plan for the area of work.
•  Recruiting and Retaining high performers.
•  Ensuring highest levels of employee relationship, motivation & engagement to drive results & high levels of employee satisfaction.
•  Ensuring that Goals, PMP discussions, Development Plan discussions, ongoing coaching and feedback, skip level meetings is done on time and in an effective manner.
•  Effectively engage Operations & Risk teams to understand and contribute to overall processes & profitability across locations.
•  Sales & Collect Model - Managing Collections of the acquired portfolio
  
  
  

Key Decisions / Dimensions

(Key decisions taken by job holder at his/her end)

•  Case approval with ROI limit.
•   INTERACTIONS
  
  
  

(Key working relationships a job holder needs to have INSIDE and OUTSIDE the company to accomplish the job)

Internal Clients

Roles you need to interact with inside the organization to enable success in your day to day work 

Internal Team

Off Rolls team

Risk team

Credit Team

Collections Team

Support Teams (HR,Admin,IT)

External Clients

Roles you need to interact with outside the organization to enable success in your day to day work 

Customers

DSA’s

•   DIMENSIONS
  
  
  

(Key numerical data which will reflect the scope and scale of activities concerning this job)

Financial Dimensions

(These should be quantifiable numerical amounts)

2-6 CRs depending on the market size and condition.

Other Dimensions

(Significant volume dimensions associated with the job)

 Total Team Size: (8-12)

 Number of Direct Reports: 2-3

 Number of Indirect Reports: 0-4

 Number of Outsourced employees:(0-5)

 Number of locations: 1-5

 Number of products: 1

Major Challenges

•  Customer Service is challenging in dynamic market
•  Policies for Secured
  
  
  

Required Qualifications And Experience

•  Qualifications
  
  
  

 Graduates with relevant sales experience of 1-3 years (also graduates with experience of 8-10 years may apply)

•  Work Experience
•  Graduates with relevant sales experience of 1-3 years (also graduates with experience of 5-6 years may apply) in managing large sales channels in multiple market environments / corporate sales experience
•  Prior & relevant experience in the Financial Services Industry, with specific experience of Personal Loans Business Loans/ loans against / purchase of commercial properties
•  Demonstrated success & achievement orientation.
•  Excellent communication skills.
•  Strong bias for action & driving results in a high performance environment.
•  Demonstrated ability to lead from the front.
•  Excellent relationship skills.
•  Strong analytical skills to drive channel performance and drive profitability.
•  High motivational levels and needs to be a self-starter.
•  Working knowledge of Excel.