Omni Sport Advisor
Decathlon Sports India
Date: 1 week ago
City: Madurai, Tamil Nadu
Contract type: Full time
Do check our Video on the role and responsibility of an Omni Sports Advisor - https://www.youtube.com/watch?v=EHQ8mJ6FBVI
1st Responsibility: I ensure a WOW Customer Experience
I greet, smile, and engage with customers to understand their needs
The layout is the best in class for my customer
Passionate About Providing Exceptional Customer Experiences
You are a passionate sports lover
Keen to adapt/learn to Omnichannel expertise to blend online and offline customer experiences through digital tools and data analysis to optimize business performance.
1st Responsibility: I ensure a WOW Customer Experience
I greet, smile, and engage with customers to understand their needs
- I am equipped to interact and engage with my customers
- I practice my sport and inspire customers to join sports communities.
- I stay informed and encourage customers to participate in Decathlon events or local sports activities related to their interests.
- I ensure my customer is Satisfied or Satisfied
- I propose the right products & services depending on the needs of my customers
- I use all our channels (in-store, .in, App) to satisfy the customer’s needs
- I propose the relevant services to the customer (buyback, repair & maintenance, personalisation).
- I ensure a smooth checkout experience
- My customer is at the centre of my activity. I make myself available whatever I am doing.
- I suggest complementary products to enhance the customer sports practice experience
- I ensure product availability by doing reliable, up-to-date and responsible inventory to support its omnichannel availability.
- I ensure the signages are updated for the customers (Self-informed best choice)
- I am accountable for the delivery
The layout is the best in class for my customer
- My layout is safe for me, my team, and my customers.
- My Layout is welcoming, seductive and engaging.
- I ensure my customers can test all our solutions
- I know the complete offer in my store and online
- I ensure My customer will find the entire range of products for their sports practice - either in-store or online
- I am product trained by a validated product trainer.
- I suggest the best possible solution to my customer as per their need
- I ensure all the necessary services for my sport are available to my customer
- I highlight our Circular offer and relevant services
Passionate About Providing Exceptional Customer Experiences
You are a passionate sports lover
Keen to adapt/learn to Omnichannel expertise to blend online and offline customer experiences through digital tools and data analysis to optimize business performance.
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