Omni Sport Advisor

Decathlon Sports India


Date: 4 weeks ago
City: Madurai, Tamil Nadu
Contract type: Full time
Do check our Video on the role and responsibility of an Omni Sports Advisor - https://www.youtube.com/watch?v=EHQ8mJ6FBVI

1st Responsibility: I ensure a WOW Customer Experience

I greet, smile, and engage with customers to understand their needs

  • I am equipped to interact and engage with my customers

I promote sports by engaging customers through sports communities

  • I practice my sport and inspire customers to join sports communities.
  • I stay informed and encourage customers to participate in Decathlon events or local sports activities related to their interests.

I ensure my customer is Satisfied or Satisfied

  • I ensure my customer is Satisfied or Satisfied
  • I propose the right products & services depending on the needs of my customers
  • I use all our channels (in-store, .in, App) to satisfy the customer’s needs
  • I propose the relevant services to the customer (buyback, repair & maintenance, personalisation).
  • I ensure a smooth checkout experience
  • My customer is at the centre of my activity. I make myself available whatever I am doing.
  • I suggest complementary products to enhance the customer sports practice experience
  • I ensure product availability by doing reliable, up-to-date and responsible inventory to support its omnichannel availability.
  • I ensure the signages are updated for the customers (Self-informed best choice)
  • I am accountable for the delivery

2nd Responsibility: I guarantee WOW displayed layout

The layout is the best in class for my customer

  • My layout is safe for me, my team, and my customers.
  • My Layout is welcoming, seductive and engaging.
  • I ensure my customers can test all our solutions

I know and highlight the best omnichannel offer to my customers, both offline and online

  • I know the complete offer in my store and online
  • I ensure My customer will find the entire range of products for their sports practice - either in-store or online
  • I am product trained by a validated product trainer.
  • I suggest the best possible solution to my customer as per their need
  • I ensure all the necessary services for my sport are available to my customer
  • I highlight our Circular offer and relevant services

Are you a person who would love to work with people and enjoy collective decision

Passionate About Providing Exceptional Customer Experiences

You are a passionate sports lover

Keen to adapt/learn to Omnichannel expertise to blend online and offline customer experiences through digital tools and data analysis to optimize business performance.

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