Senior Product Manager, Creator Support

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 8 years of experience in product management or related technical role.
  
  

Preferred qualifications:

• Excellent communication and presentation skills along with the ability to influence cross-functional teams.
• Excellent leadership, coaching, and team-building skills.
• Excellent quantitative and problem-solving skills.
  
  

About The Job

At Google, we put our users first. The world is always changing, so we need Product Managers who are continuously adapting and excited to work on products that affect millions of people every day.

In this role, you will work cross-functionally to guide products from conception to launch by connecting the technical and business worlds. You can break down complex problems into steps that drive product development.

One of the many reasons Google consistently brings innovative, world-changing products to market is because of the collaborative work we do in Product Management. Our team works closely with creative engineers, designers, marketers, etc. to help design and develop technologies that improve access to the world's information. We're responsible for guiding products throughout the execution cycle, focusing specifically on analyzing, positioning, packaging, promoting, and tailoring our solutions to our users.

At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.

Responsibilities

• Manage Creator Support AI tools and chat bot that supports millions of Creators across the world.
• Develop product outlook, strategy and road-map to improve the AI/Large Language Model (LLM) support experience to help creators diagnose and fix issues.
• Work with creators, subject-matter-expert and other stakeholders to develop self-service experiences based on AI agents.
• Collaborate with Engineering, UX Design, and Research teams to design, engineer, and deliver product/support experiences on various Youtube surfaces.
• Partner with product teams across YouTube BizTech, and Google Customer Engagement to ensure Creator Support experiences are well-aligned.
  
  
  

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .