Senior Process Executive-Data
Cognizant
Date: 3 weeks ago
City: Hyderabad, Telangana
Contract type: Full time
Job Summary
We are seeking a dedicated Senior Process Executive for our B&L team with 2 to 4 years of experience. The ideal candidate will have strong technical skills in MS Excel and preferably domain experience in Frclsr Claim File&srv(MortgLn) and Collection-Loss Mitgn(Mort Ln). This role requires working from the office during night shifts. No travel is required.
Responsibilities
12 months to 48 months experience being part of below functions
Experience of working in Investor Accounting customer service Email Management Default Claims Collateral Management Cash Operations or webchat for mortgage domain is desirable
Strong oral and written communication skill with mortgage domain experience
Senior Process associate is expected to meet or exceed the set or agreed target in a given timeframe both during the training period and in the period following training.
The productivity targets will be revised based on the tenure and any such changes will be made known to the associate.
Quality
Process associate is expected to meet and exceed the minimum quality benchmark according to the guidelines specified.
The quality targets will be revised based on the tenure and any such changes will be made known to the associate.
Feedback
Process associate is expected to be open and receptive to feedback and should view the feedback mechanism as a tool for constant self improvement and process development.
Qualifications
Graduate or Diploma 3 year in any discipline. Bachelors degree in accounting or finance or related field would be preferable
Good analytical and reasoning skills Ability to understand complex situations completely by asking relevant fact finding questions to determine the exact process steps required to respond and provider resolution to customer queries to synthesize the available information in the right context to arrive at the accurate and complete resolution
Good keyboard skills Formal Training in Typing would be an added advantage. Typing speed of 30 wpm.
Good customer service attitude.
Stress tolerance Ability to work accurately under pressure.
Good Team Player
Willingness to work in night shifts
Certifications Required
Certification in MS Excel or related data analysis tools is preferred.
We are seeking a dedicated Senior Process Executive for our B&L team with 2 to 4 years of experience. The ideal candidate will have strong technical skills in MS Excel and preferably domain experience in Frclsr Claim File&srv(MortgLn) and Collection-Loss Mitgn(Mort Ln). This role requires working from the office during night shifts. No travel is required.
Responsibilities
12 months to 48 months experience being part of below functions
Experience of working in Investor Accounting customer service Email Management Default Claims Collateral Management Cash Operations or webchat for mortgage domain is desirable
Strong oral and written communication skill with mortgage domain experience
Senior Process associate is expected to meet or exceed the set or agreed target in a given timeframe both during the training period and in the period following training.
The productivity targets will be revised based on the tenure and any such changes will be made known to the associate.
Quality
Process associate is expected to meet and exceed the minimum quality benchmark according to the guidelines specified.
The quality targets will be revised based on the tenure and any such changes will be made known to the associate.
Feedback
Process associate is expected to be open and receptive to feedback and should view the feedback mechanism as a tool for constant self improvement and process development.
Qualifications
Graduate or Diploma 3 year in any discipline. Bachelors degree in accounting or finance or related field would be preferable
Good analytical and reasoning skills Ability to understand complex situations completely by asking relevant fact finding questions to determine the exact process steps required to respond and provider resolution to customer queries to synthesize the available information in the right context to arrive at the accurate and complete resolution
Good keyboard skills Formal Training in Typing would be an added advantage. Typing speed of 30 wpm.
Good customer service attitude.
Stress tolerance Ability to work accurately under pressure.
Good Team Player
Willingness to work in night shifts
Certifications Required
Certification in MS Excel or related data analysis tools is preferred.
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