Senior People Ops Specialist

With Confluent, organisations can harness the full power of continuously flowing data to innovate and win in the modern digital world. We have a purpose that drives us to do better everyday – we're creating an entirely new category within data infrastructure - data streaming. This technology will allow every organisation to create experiences and use the power of data in ways that profoundly impact the way we all live. This impact is our purpose and drives us to do better every day.

One Confluent. One team. One Data Streaming Platform.

Data Connects Us.

About The Role

As a Specialist, People Shared Services you'll be part of the People(HR) team, assisting in a wide range of HR activities to support the organization and its employees. The role offers an excellent opportunity to gain hands-on experience in various HR functions. This person will report to the People Shared Services (PSS) Enablement Lead and collaborate closely with the People (HR) team and other cross-functional teams

What You Will Do

• Workday data entry and handling tier-1 employee inquiries regarding HR policies, procedures, and benefits via a ticketing system (JIRA), delivering prompt and accurate information and assistance.
• Ensuring exceptional employee experience during pivotal moments throughout the employee lifecycle, including onboarding, offboarding, employee inquiries, promotions, etc.
• Collaborating with the PSS (HR) Lead as necessary to identify and resolve employee data issues, actively leveraging HR technology to achieve value and results.
• Maintaining a strong customer focus and taking ownership of resolving issues related to payroll, the employee database, and other HR areas, ensuring timely resolution.
• Steering team priorities and projects towards well-defined outcomes.
• Ensuring the accuracy and currency of all payroll data.
• Promoting the use of the employee HR Portal by providing guidance on HR knowledge content, such as global and local HR policies, procedural instructions, and more.
• Assisting employees and managers in utilizing self-service features in Workday and other HR systems to promote technology adoption.
• Maintains data integrity in Workday related to employment lifecycle changes to include hires, terminations, position management, job profile creation, reporting, other related tasks
• Supporting HR projects and initiatives, such as process improvements, implementations etc
  
  

What You Will Bring

• A Bachelor's degree in Human Resources, Business Administration,or related field
• 4+ years of experience owning HR Process
• Mastery of associated tools and infrastructure, such as Workday and Jira (highly preferred)
• Highly organized and motivated individual who has demonstrated successes owning and stabilizing shared services initiatives.
• Extremely process and detail oriented with the ability to drive projects to completion with little supervision.
• Excellent interpersonal skills with the ability to communicate at all levels within the organization.
• Experience in People Generalist roles is a plus.
  
  

Come As You Are

At Confluent, equality is a core tenet of our culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. The more diverse we are, the richer our community and the broader our impact. Employment decisions are made on the basis of job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable law.

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