Senior Operations Leader

Job Description:

Senior Operations Leader – UKI Market (CXM & Media/Creative Practices)

Location: BLR/ Mumbai/Pune (Hybrid/Remote options available)

Reporting Line: Global Head of Operations

Role Type: Full-Time | Internal Mobility Opportunity

DCF – 50

Role Summary

We’re looking for a seasoned and strategic operations leader from within our organization to take ownership of operations across the UKI market, spanning both CXM ( including D&T) and Media/Creative practices. This role is pivotal in deepening our engagement with UKI market strengthening relationships with UKI stakeholders, and driving operations excellence across a complex, multi-practice portfolio.

This is a high-impact opportunity for someone who thrives in global environments, understands our internal operating model, and is ready to elevate our UKI operations footprint.

Key Responsibilities

• End-to-End Operations Leadership
• Own operations across CXM, D&T and Media/Creative engagements in UKI
• Drive operational excellence, client satisfaction, and continuous improvement
• Stakeholder Partnership
• Strengthen relationships with UKI market stakeholders and internal business leads
• Act as the operations voice in strategic conversations, translating business needs into operations outcomes
• UKI Engagement & Growth
• Deepen collaboration with UKI teams to scale operations capabilities
• Identify and activate growth opportunities within existing accounts
• Global Team Collaboration
• Partner with global operations teams, including EU-based captives and offshore hubs
• Navigate matrixed structures to align operations goals across geographies
• Governance & Risk Management
• Implement operations governance frameworks and manage escalations proactively
• Ensure compliance with internal standards, client contracts, and EU regulations (e.g., GDPR)
  
  

Required Experience & Skills

• Minimum 20 years of operations leadership experience, preferably within CXM, or D&T and/or Media/Creative domains
• Proven success in leading global teams and working with EU captives and shared services
• Strong understanding of UKI market dynamics and stakeholder expectations
• Experience managing multi-practice engagements and navigating complex operations ecosystems
• Excellent communication, influence, and conflict resolution skills across cultures
• Familiarity with internal operations tools, governance models, and reporting frameworks
  
  
  

Preferred Profile

• Currently operating in a senior operations role and looking to expand market ownership
• Strong internal network and ability to mobilize cross-functional teams
• Passionate about client success, operations innovation, and scaling impact across regions
  
  
  

What’s In It For You

• Strategic visibility and ownership of a key growth market
• Opportunity to shape operations outcomes and influence global practices
• Career progression within a high-performing, globally connected team
  
  
  

Location:

Bengaluru

Brand:

Dentsu

Time Type:

Full time

Contract Type:

Permanent