Senior Manager, Salesforce Operations

Who We Are

Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.

Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.

About the role:

Samsara Technologies India Private Limited’s Business Systems team is growing and we are seeking a Bengaluru-based Senior Manager, GTMS Operations to drive our expansion into India and supervise and govern our current GTMS ecosystem. Reporting to the Sr. Director of Sales Systems, this is a 0 to 100 build and will require strong execution skills, advanced influencing and communication skills, and deep business acumen.

The successful candidate will work closely with the Sales Operations, Sales, Finance, Product and Business Technology teams to enable our revenue streams and support the entire customer journey.

This is a hybrid position requiring 3 days per week in office and 2 days of working remotely. Open to candidates based in India, based in our Bengaluru office. Relocation assistance will not be provided for this role.

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-calibre team that will encourage you to do your best.
  
  
  

In this role, you will:

• Operational Excellence
• Incident Management: Ensure timely and effective resolution of incidents to minimize downtime and impact on sellers.
• Problem Management: Identify and resolve recurring issues through thorough root cause analysis and long-term solutions.
• Process Improvement: Continuously evaluate and enhance operational processes to improve efficiency and effectiveness.
• Collaboration and Communication
• Cross-functional Collaboration: Work closely with development, quality engineering, and other relevant teams to ensure seamless operations and issue resolution.
• Stakeholder Communication: Maintain clear and open communication with key stakeholders, providing regular updates on operational performance and ongoing initiatives.
• Cross-Functional Collaboration: Partner closely with the Sales, Finance, Business Technology and Product teams to ensure systems integration, seamless information flow, and alignment with the overall business strategy.
• Strategic Planning and Execution
• Operational Strategy: Develop and implement strategies to enhance the performance and reliability of the GTMS ecosystem.
• Resource Allocation: Efficiently allocate resources to ensure optimal team performance and support for critical projects.
• Cost Management: Monitor and manage operational costs, ensuring budget adherence and cost-effective solutions.
• Quality Assurance and Release Management
• Quality Standards: Ensure that all releases and updates meet the highest standards of quality and reliability.
• Release Coordination: Oversee the release management process, ensuring smooth and efficient deployments with minimal disruption.
• Team Leadership and Development
• Lead and Manage Teams: Oversee the L2 and L3 support teams, ensuring they are effectively addressing and resolving issues.
• Mentorship and Training: Provide guidance, mentorship, and professional development opportunities to team members.
• Performance Management: Set performance goals, conduct regular reviews, and implement improvement plans as needed.
• Vendor Management: Identify, negotiate, and manage partnerships with third-party vendors to ensure the delivery of top-notch tools and services.
• Performance Metrics: Establish, track, and report key performance indicators to gauge success and identify opportunities for improvement.
• Compliance and Security: Ensure all systems adhere to industry standards, legal requirements, and best practices in security and data privacy.
• Budget Management: Oversee budget planning, allocation, and management within the area of responsibility, employing deep business acumen.
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.
• Hire, develop and lead an inclusive, engaged, and high performing team.
  
  

Minimum requirements for the role:

• Bachelor's degree in Business, Computer Science, Information Technology, or related field; Master’s degree preferred.
• 3+ years of experience in leadership roles focusing on Sales systems (ex. Salesforce Sales Cloud, CPQ).
• Experience in managing Operations team driving system stability and Operational excellence.
• 3+ years of Salesforce experience.
• Deep business acumen, with a strong understanding of CRM systems, integration tools, Quality Assurance and analytics platforms.
• Advanced influencing and communication skills, with a strong executive presence.
• Exceptional strategic thinking and problem-solving skills.
• Excellent collaboration skills, with experience working closely with Sales and Channel teams.
• A customer-centric mindset, with a focus on delivering value and a great customer experience.
  
  
  

At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact.

Benefits

Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, and much, much more. Take a look at our Benefits site to learn more.

Accommodations

Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email [email protected] or click here if you require any reasonable accommodations throughout the recruiting process.

Flexible Working

At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.

Fraudulent Employment Offers

Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in ‘@samsara.com’ or ‘@us-greenhouse-mail.io’. For more information regarding fraudulent employment offers, please visit our blog post here.