Senior Manager - Internal Communications

Marsh McLennan is seeking candidates for the following position based in the Mumbai Office:

Senior Manager - Internal Communications

Are you passionate about crafting compelling stories that connect people and drive business success? As the IMEA Internal Communications Specialist, you will play a pivotal role in shaping and delivering internal communication initiatives / campaigns that inspire and engage our diverse teams across India, the Middle East, and Africa. Reporting to the IMEA Internal Communications Leader, you will collaborate closely with senior leaders including the CEO, Business Presidents, Marketing and Communications Leader, Chief Commercial Officer, HR Leader, Practice Leaders, and the regional and global Marketing & Communications teams, to ensure that key messages resonate locally and support our business growth priorities.

You will be the bridge between global priorities and local activation, tailoring communications to meet the unique needs of our audiences. Your creativity, inquisitive mindset, and collaborative spirit will help foster a culture of transparency, engagement, and alignment across the region.

What can you expect?

• Implement Communication Strategies (30%) Bring Marsh McLennan’s vision and priorities to life by executing targeted internal communication plans. Identify key audiences, craft clear and impactful messages, and select the best channels to ensure information reaches and resonates with colleagues effectively.
• Create Engaging Content (30%) Develop compelling and informative content for a variety of internal platforms including newsletters, intranet, emails, and social media. Ensure all communications reflect our values, culture, and brand voice consistently.
• Analyse and Report on Communication Impact (10%) Collect and interpret data on communication effectiveness, colleague feedback, and engagement metrics. Use insights to continuously refine strategies and demonstrate the value of internal communications.
• Drive Colleague Engagement (15%) Design and implement initiatives that boost employee engagement and promote a positive workplace culture. This includes organising events, conducting surveys, and creating feedback loops to understand and respond to colleague needs.
• Support Change Communications (15%) Play a key role in managing communications during organisational changes. Ensure colleagues are well-informed, understand the impact, and feel supported throughout transitions to maintain morale and engagement.
  
  

What is in it for you?

• Medical insurance, Personal Accident insurance, Group Term life insurance
• Holidays (As per the location)
• Hybrid working environment. (3 days office must)
• Shared transport (Provided the address falls within the service zone)
  
  

We will count on you to:

• Work as an Individual contributor
• Project Management: Manage multiple projects, dedicating approximately 20% of time to project coordination
• Regional Focus: India, Middle East, and Africa (IMEA)
  
  

What you need to have:

• Eager to challenge the status quo by using AI and innovative tools to improve internal communications and engagement.
• Exceptional written and verbal communication skills, with the ability to simplify complex information for diverse audiences
• Proficiency with digital communication tools such as email marketing platforms, intranet systems, and social media
• Strong organizational skills with a disciplined, deadline-driven approach
• Analytical mindset with experience measuring communication effectiveness and making data-driven recommendations
• Excellent relationship-building skills and ability to collaborate across functions and cultures
• Experience in change management communications, helping employees navigate transitions smoothly
• Adaptable and comfortable working in a fast-paced, dynamic global environment
• 7-10 years of experience in internal communications or a related role
• Bachelor’s degree in Journalism, Communications, or related field is a plus
  
  

What makes you stand out?

• Bachelor’s degree in Journalism, Communications, or related field is a plus
• Exceptional written and verbal communication skills
  
  

Marsh McLennan (NYSE: MMC) is the world’s leading professional services firm in the areas of risk, strategy and people. The Company’s more than 85,000 colleagues advise clients in over 130 countries. With annual revenue of $23 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses. Marsh provides data-driven risk advisory services and insurance solutions to commercial and consumer clients. Guy Carpenter develops advanced risk, reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities. Mercer delivers advice and technology-driven solutions that help organizations redefine the world of work, reshape retirement and investment outcomes, and unlock health and well being for a changing workforce. Oliver Wyman serves as a critical strategic, economic and brand advisor to private sector and governmental clients. For more information, visit marshmclennan.com, or follow us on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer’s approximately 25,000 employees are based in 43 countries and the firm operates in over 130 countries. Mercer is a business of Marsh McLennan (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people, with 85,000 colleagues and annual revenue of over $20 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit mercer.com. Follow Mercer on LinkedIn and Twitter.

Marsh McLennan (NYSE: MMC) is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marshmclennan.com, or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

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