Senior Executive - RBP
Swiggy
Date: 12 hours ago
City: Vadodara, Gujarat
Contract type: Full time

Way of Working - Office/Field - Employees will work full-time from their Base Location
About The Team & Role-
Swiggy Instamart, is building the convenience grocery segment in India. We offer more than 2500 items to our customers within 10-15 mins. We are striving to augment our consumer promise of enabling unparalleled convenience by making grocery delivery instant and delightful. Instamart has been operating in 25+ cities across India and plan to expand to a few more soon. We have seen immense love from the customers till now and are excited to redefine how India shops.
We are hiring the role of Senior Executive- Relationship & Business Performance for the team of City Business Operations.
Responsibilities-
About The Team & Role-
Swiggy Instamart, is building the convenience grocery segment in India. We offer more than 2500 items to our customers within 10-15 mins. We are striving to augment our consumer promise of enabling unparalleled convenience by making grocery delivery instant and delightful. Instamart has been operating in 25+ cities across India and plan to expand to a few more soon. We have seen immense love from the customers till now and are excited to redefine how India shops.
We are hiring the role of Senior Executive- Relationship & Business Performance for the team of City Business Operations.
Responsibilities-
- Recommend and advise on best practices of picking and packing to improve Cx (Customer Experience) experience.
- Advise partner stores on mechanisms/ processes leading to correct picking/ packing/ billing of Cx orders using appropriate tools and dashboards.
- Guide partners on proper usage of dashboards and other portals to prevent any inaccuracies leading to Cx impact.
- Assess the quality of Pods on cleanliness, hygiene and DE issues and suggest measures to enhance smooth Ops leading to better Customer Experience.
- Advise partner stores on speed perception and order fulfillment. Recommend best practices of the same to improve Cx.
- Provide recommendations to partners for continuous improvement on delivering best Cx metrics.
- Provide recommendations on the training aspects required to deliver/improve Cx metrics.
- Provide recommendations to the partners regarding the change in demand pattern/ spike in order volumes due to holidays/ peak season and suggest/ propose measures to prevent any Cx impact.
- Graduate / 3-5 years of retail management experience
- Must have led 15+ people/ employees at Retail/ Store.
- Problem solving, data-driven decision-making
- Adaptability to dynamic situations.
- Experience from retail/FMCG/ quick commerce Industry.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Buyer
ITT Inc.,
Vadodara, Gujarat
2 days ago
ITT is an industrial manufacturer of critical, engineered components that serve fast-growing end markets in transportation, flow, energy, aerospace and defense. The company’s differentiation is sustained through a combination of several factors: execution, the quality of its leadership and our DNA as an engineering leader. We have a clear purpose as an organization: to provide our customers with cutting-edge solutions...

Sr.Engineer/ Engineer - Mechanical Design
GEA Group,
Vadodara, Gujarat
4 days ago
Responsibilities / TasksObjective of Role:Support internal global customers in the execution of engineering design projects.Design and draft sheet metal components and plant layouts.Complete high-quality design projects on time and within the designated hourly budget.Support the documentation of deliverables for various products within the given technology scope.Other responsibilities as given by Manager.ResponsibilitiesUnderstand project tasks and evaluate required input from customers.Proactively communicate...

Site manager - High Voltage Products
Hitachi Energy,
Vadodara, Gujarat
2 weeks ago
Business InformationHitachi Energy is currently looking for a Site Manager for the High Voltage Business to join their team in Maneja, Vadodara, India. This team seeks a skilled and motivated individual.Hitachi Energy is a leader in high-voltage technology, offering a wide range of high-voltage products up to 1,200-kilovolt (kV) helping enhance the safety, reliability and efficiency of power networks while...
