Senior Engineer – Technical Support

Smart infrastructure from Siemens makes the world a more connected and caring place – where resources are valued, where impact on the world is considered, where sustainable energy is delivered reliably and efficiently. It provides the flexible infrastructure to allow society to evolve and respond to changing conditions. Technology and the ingenuity of people come together to be at one with our environments and to care for our world. We do this from the macro to the micro level, from physical products, components and systems to connected, cloud-based digital offerings and services. Siemens offers a broad portfolio of grid control and automation; low- and medium-voltage power distribution, switching and control; and building automation, fire safety and security, HVAC control and energy solutions.

Role

Senior Engineer – Technical Support

Educational Qualification

BE / B.Tech – Any Specialization

Responsibilities

• Provide support to customers across the globe through various channels like Voice, Email and Chat.
• Answer customer queries on products, solutions, warranty, etc.
• Remotely troubleshoot, resolve technical issues and problematic situations at customer sites.
• Provide periodical reports to managers.
• Participate in creating self-help resources and knowledgebase for customers.
  
  

Candidate Profile

• Must have excellent written and oral communication skills.
• 3+ years in providing technical support to international customers through Voice/ E-mail / Chat.
• Must be tech savvy with strong knowledge in PC, Linux and Networking fundamentals.
• Should be familiar with Linux platform and Web applications.
• Good troubleshooting skills.
• Adequate experience in Microsoft Word and Excel.
• Good analytical and problem-solving skills.
• Should be self-organizing and be able to work with minimal supervision.
• Willingness to work in 24x7.
  
  

About Us

We’re Siemens. A collection of over 372,000 minds building the future, one day at a time. We're dedicated to quality and equality, and we welcome applications that reflect the diversity of the communities we work in. Bring your curiosity and imagination and help us shape tomorrow.

Want to join us and be a Future Maker?

We are looking forward to receiving your online application. Please ensure you complete all areas of the application form, to the best of your ability to help us review your suitability for the role.