Senior Customer Success Manager – SearchUnify

Job Description

We’re looking for a Senior Customer Success Manager to lead customer engagement, retention, and growth for SearchUnify, our AI-powered enterprise search platform. This role is critical in ensuring our customers achieve long-term value, maximize product adoption, and grow with us.

If you’re passionate about building strong customer relationships, have a background in SaaS or technical client-facing roles, and thrive in fast-paced environments—this is the opportunity for you.

Key Skills

• 7+ years of experience in Customer Success, Sales, or Account Management.
• Strong understanding of B2B SaaS and enterprise support platforms.
• Excellent communication and relationship-building skills.
• Ability to manage renewals, upsell opportunities, and cross-functional coordination.
• Strong problem-solving mindset with experience handling escalations.
• Detail-oriented and results-driven, with a customer-first approach.
• Technical background or familiarity with enterprise software preferred.
  
  

Roles and Responsibilities

• Act as the primary advocate for assigned accounts, ensuring a consistent, value-driven experience.
• Own and manage account renewals, upselling, and reporting metrics.
• Collaborate with delivery teams to ensure timely, high-quality implementations.
• Maintain strong customer relationships, driving satisfaction and loyalty.
• Understand client goals, align platform capabilities, and ensure value realization.
• Coordinate with internal stakeholders including product, engineering, and support.
• Track account health, proactively address risks, and identify growth opportunities.
• Drive customer transformation and engagement through strategic touchpoints.