Senior Counter Staff (BOX)

Blue Dart


Date: 1 day ago
City: Bhubaneshwar, Odisha
Contract type: Full time
  • Purpose


Responsible for attending walk in customers at the counter and handle bookings.


  • Key Responsibilities


Responsibilities


  • A professional demeanor and broad knowledge about the business’s products and services.
  • To convert all footfalls into bookings
  • Build good rapport with customers.
  • Ensure on time reporting.
  • To act as a Sales personnel, a customer service personnel, and as operations personnel
  • Support the operations team in Tele calling of undelivered shipments (whenever possible)
  • Support the operations team in coordinating with the delivery staffs and updating PODs of delivered shipments (whenever possible)
  • Ensure proper maintenance of the counter/take ownership.
  • Track the cash bookings daily and update the status to regular/important clients.
  • Ensure ‘NIL’ errors during data entry.
  • Maintain all the necessary records/reports.
  • Achieve/surpass the targets set by HO/Regional retail in charge.
  • Convert normal bookings into high revenue yielding products like TDD.
  • Provide sales lead information in the requisite format to the retail in charge.
  • Explain all the products to customers and guide them in choosing the product which is best suited to their requirement.
  • Tally the cash realized from the daily sale and hand it over to the agency, who picks it up, after verification of IDs, etc – Follow the process.
  • Ensure proper dressing/grooming as per company standards.
  • Ensure that branding (glow sign boards/Logo letters) are maintained neatly.
  • Coordinate with the Admin/Retail in-charge, for proper upkeep and overall neatness of the counter.


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