Senior Change and Continuous Improvement Specialist

What You'll Do

The Business Process Analyst drives department-level improvements aligned with Avalara's strategic goals, reporting to the Director of Business Excellence. You will lead end-to-end process plans—from root cause analysis to implementation—using Lean tools, automation, generative AI, and data analytics. The analyst facilitates Kaizen events, delivers scalable solutions, and champions continuous improvement through clear, data-driven storytelling that builds partner support.

What Your Responsibilities Will Be

• You will lead end-to-end improvement plans that align with Avalara's strategic goals, from discovery through to sustained implementation
• You will partner with operational delivery teams, project managers, contractors, and developers to identify, scope, and implement improvement opportunities
• Facilitate Kaizen events and workshops using Lean Management principles to support team engagement and new ideas
• You will be fluent in automation tooling, generative AI (ChatGPT, N8N workflow) and RPA tools and data analytics to accelerate root cause analysis and improve business processes
• Map and improve complex workflows to improve process flow, visibility, and measurable performance outcomes
• You will build and embed control and measurement systems that ensure improvements are sustained
• You have to promote a culture of continuous improvement by communicating wins and outcomes through data-driven storytelling
  
  

What You’ll Need To Be Successful

• Over 5 years of experience leading process improvement.
• Experience applying generative AI, automation, and data analytics to lead measurable operational gains.
• Proficient in tools like MiniTab and experienced in coaching data-driven decision-making.
• Facilitator of global, cross-functional teams through workshops and change programs.
• Certified Lean Six Sigma Black Belt / Master Black Belt with expertise in continuous improvement.
  
  

How We’ll Take Care Of You

Total Rewards

In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses.

Health & Wellness

Benefits vary by location but generally include private medical, life, and disability insurance.

Inclusive culture and diversity

Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship.

What You Need To Know About Avalara

We’re defining the relationship between tax and tech.

We’ve already built an industry-leading cloud compliance platform, processing over 54 billion customer API calls and over 6.6 million tax returns a year. Our growth is real - we're a billion dollar business - and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world.

We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. We’ve been different from day one. Join us, and your career will be too.

We’re An Equal Opportunity Employer

Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.