Amazon connect Engineer

Infosys


Date: 7 hours ago
City: Pune, Maharashtra
Contract type: Full time
  • Primary skills:Technology->Communication->IVR,CCT,Technology->Functional Testing->IVR Testing,Technology->Infrastructure-Contact Center->ContactCenter model,Technology->Infrastructure-Contact Center->IVR Concepts

A day in the life of an Infoscion

  • As part of the Infosys consulting team, your primary role would be to actively aid the consulting team in different phases of the project including problem definition, effort estimation, diagnosis, solution generation and design and deployment
  • You will explore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, vendor evaluation information, etc. and build POCs
  • You will create requirement specifications from the business needs, define the to-be-processes and detailed functional designs based on requirements.
  • You will support configuring solution requirements on the products; understand if any issues, diagnose the root-cause of such issues, seek clarifications, and then identify and shortlist solution alternatives
  • You will also contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you!
  • Ability to work with clients to identify business challenges and contribute to client deliverables by refining, analyzing, and structuring relevant data
  • Awareness of latest technologies and trends
  • Logical thinking and problem solving skills along with an ability to collaborate
  • Ability to assess the current processes, identify improvement areas and suggest the technology solutions
  • One or two industry domain knowledge

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Lead-SAP

Bristlecone, Pune, Maharashtra
5 hours ago
Job Description7 to 10 years of experience in working on AMS projects.Candidate to possess process knowledge and skills in the areas like General Ledger, Accounts Payable, Account Receivable, Banking including Electronic Bank Statement Reconciliation, New Asset Accounting, New GL and Document Splitting, in case of ECC and Impacts of Universal Journal, in case of ECC, S4HANA, on Finance, Multiple Ledgers,...

Cloud ML Engineer (AWS)_Manager_Lead_Pune

VOIS, Pune, Maharashtra
6 hours ago
About VOISVOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK.Over 29,000 highly skilled individuals are dedicated to being Vodafone Group’s partner of choice for talent, technology, and transformation. We deliver the best services...

Client Solution Lead_MFG

Infosys, Pune, Maharashtra
1 day ago
Collaborate with sales teams to identify customer requirements and pain points through active listening and insightful questioning.Design and present compelling network solutions that address customer challenges and business objectives, utilizing clear and concise communication.Develop and deliver impactful presentations and demonstrations to showcase our network solutions, leveraging your presentation skills.Work closely with internal teams (engineering, marketing) to develop proposal responses/solution documents.Stay...