Senior Centre Manager - Microfinance

Bajaj Finserv


Date: 1 day ago
City: Bareilly, Uttar Pradesh
Contract type: Full time
Location Name: Nawabganj MFI

Job Purpose

Responsible for doing village surveys, getting new customers, do CGT, house verification and income assessment, do quality sourcing, ensure collections and recoveries are done as per the group/centre meeting schedule. Maintain Healthy Customer Relationships on ground in the location

Duties And Responsibilities

  •  Conduct village surveys and do prospecting in selected villages, explain BFL MFI JLG product offerings to all who attend prospecting briefing.
  •  Source New Customers in the locations allocated, form JLG groups and promote financial literacy amongst potential borrowers
  •  Collect all information needed for sourcing, data entry / upload and/or validate documents on LOS, follow entire sourcing process as defined in SOP
  •  Coordinate with BM for required approvals and Credit Ops officer at branch for disbursements as per process
  •  Plan Center Meetings of customers and notify customers in advance of the schedule, ensure 100% participation of borrowers in the center meetings. Resolve customer queries and promote top ups / cross sell as defined for the branch. Manage a portfolio of 450 – 500 customers
  •  Ensure collections are done from Customers as per scheduled center meeting days, ensure 100% deposition of recovery done in defined points of disposition as per SOP.
  •  Carry out end use monitoring of loans as per the process
  •  Maintain Healthy and cordial relationship with all potential and existing borrowers, ensure 100% compliance and good conduct on all SOPs and practices as defined in the branch operating model.
  •  Create a daily report of tasks planned and executed and submit to Branch Manager.
  •  Ensure recovery disposition reconciliation is done with Credit and Ops Officer as per schedule.
  •  Ensuring critical parameters like lead to login are executed as per matrix .
  •  Maintain centre meeting discipline, follow SOPs and code of conduct


Major Challenges

  •  Quality sourcing and achieving targets as defined
  •  Regular collections and maintaining customers in current bucket, regularizing and normalizing delinquent customers
  •  Compliance on all business parameters, zero audit findings on his / her sourced customer segment / portfolio

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Assistant Manager - PLCS - Growth

Bajaj Finserv, Bareilly, Uttar Pradesh
2 weeks ago
Location Name: Dhaura TandaJob Purpose“This position is open with Bajaj Finance ltd.”Duties And Responsibilities Track and improve key performance indicators such as query resolution time, repeat queries etc Liaise with sales team & IT team to ensure reduction of sales queries and bottle necks Build various process/policy checks on SFDC workflow to ensure minimum leakages downstream by working closely with...

Manager - Franchisee Lead

Vodafone Idea Limited, Bareilly, Uttar Pradesh
2 weeks ago
Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards...

Senior Business Manager - Affordable Housing

Bajaj Finserv, Bareilly, Uttar Pradesh
1 month ago
Location Name: BareillyJob PurposeCreating a strong & compliant sales culture across the channel to drive acquisitions, profitability and employee development.Duties And Responsibilities Managing and supporting the effective deployment of team of sales professionals with respect to that geographical area, exploring new markets and in allocating resources to most profitable opportunities. Achieving & exceeding Business goals. Creating a strong & compliant...