Senior Centre Manager - MFI GL North
Bajaj Finserv
Date: 1 day ago
City: Surat, Gujarat
Contract type: Full time
Location Name: Kanyasi FI
Job Purpose
Responsible for doing village surveys, getting new customers, do CGT, house verification and income assessment, do quality sourcing, ensure collections and recoveries are done as per the group/centre meeting schedule. Maintain Healthy Customer Relationships on ground in the location
Duties And Responsibilities
Job Purpose
Responsible for doing village surveys, getting new customers, do CGT, house verification and income assessment, do quality sourcing, ensure collections and recoveries are done as per the group/centre meeting schedule. Maintain Healthy Customer Relationships on ground in the location
Duties And Responsibilities
- Conduct village surveys and do prospecting in selected villages, explain BFL MFI JLG product offerings to all who attend prospecting briefing.
- Source New Customers in the locations allocated, form JLG groups and promote financial literacy amongst potential borrowers
- Collect all information needed for sourcing, data entry / upload and/or validate documents on LOS, follow entire sourcing process as defined in SOP
- Coordinate with BM for required approvals and Credit Ops officer at branch for disbursements as per process
- Plan Center Meetings of customers and notify customers in advance of the schedule, ensure 100% participation of borrowers in the center meetings. Resolve customer queries and promote top ups / cross sell as defined for the branch. Manage a portfolio of 450 – 500 customers
- Ensure collections are done from Customers as per scheduled center meeting days, ensure 100% deposition of recovery done in defined points of disposition as per SOP.
- Carry out end use monitoring of loans as per the process
- Maintain Healthy and cordial relationship with all potential and existing borrowers, ensure 100% compliance and good conduct on all SOPs and practices as defined in the branch operating model.
- Create a daily report of tasks planned and executed and submit to Branch Manager.
- Ensure recovery disposition reconciliation is done with Credit and Ops Officer as per schedule.
- Ensuring critical parameters like lead to login are executed as per matrix .
- Maintain centre meeting discipline, follow SOPs and code of conduct
- Quality sourcing and achieving targets as defined
- Regular collections and maintaining customers in current bucket, regularizing and normalizing delinquent customers
- Compliance on all business parameters, zero audit findings on his / her sourced customer segment / portfolio
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Marketing Manager
LOGICWIND,
Surat, Gujarat
4 days ago
Job Title:-Marketing ManagerExperience:- 7+ years Job Overview: The Marketing Manager will lead and execute the company's marketing strategy to drive brand awareness, customer engagement, and lead generation. This role involves planning campaigns, managing channels, analyzing performance, and coordinating with internal teams to ensure consistent, effective messaging that supports overall business goals.Job Responsibilities:Develop and execute strategic marketing plans to drive awareness, engagement, and...
Technical Support Executive
Uffizio,
Surat, Gujarat
1 week ago
Role OverviewWe are seeking a customer-focused Technical Support Executive to provide assistance, troubleshoot issues, and ensure smooth operation of our software products. You will work closely with clients and internal teams to resolve problems and deliver exceptional service.Key ResponsibilitiesServe as the first point of contact for customer queries via phone, email, and chat.Diagnose and resolve software-related issues; escalate complex cases...
Technical Content Writer
Alphabin,
Surat, Gujarat
2 weeks ago
Learn And WriteThe core responsibilities for the job include the following:Research and write blogs, articles, and whitepapers on topics like software testing, automation, and AI.Simplify technical concepts into easy-to-understand content for diverse audiences.Create Engaging MaterialsDevelop user-friendly guides, FAQs, and tutorials for Alphabin's tools and solutions.Contribute to case studies, product descriptions, and marketing collateral.Collaborate With ExpertsWork closely with QA engineers, developers,...
