Senior Category Manager - Ops Excellence, Amazon Now Quick Commerce (10 minute delivery)

Description

Operations is at the heart of Amazon’s customer experience and differentiation. Our ambition is to be the earth’s most customer-centric business and set the industry standard for customer innovation and experience.

The Category Manager will work on identified big initiatives / projects/ opportunities across the different Programs owned by Operations Program Management vertical. The CM will go through the complete project lifecycle – Problem definition, Scoping the problem out, Designing Solutions, Testing/ Piloting, Rollout of solutions as well as ensuring sustaining the change. The CM will need to collaborate across multiple stakeholders within such as operations, capacity planning, categories, learning & development as well as external teams such as tech partners, program teams towards project delivery. This is a fast-paced, challenging and deadline driven environment.

Key job responsibilities

 Work closely with operations and program team to identify areas for improvement

 Scope the problems out to define root cause bridge, quantification of root causes, identifying key levers to solve as well as prioritize the root causes basis severity

 Design solutions for fixing gaps keeping in mind pros/ cons, short term/ long term, other external changes upcoming, define expected results in terms of input, output, control metrics.

 Test/ Pilot solutions to assess the solutions ability to deliver goals/ iterate solutions

 Rollout across the program/ across programs, track compliance (define ramp plan, ensure training materials, coordinate with on-boarding/ nesting for trainings)

 Design effective ways of ensuring sustainability.

I. Skills

• Strong written and spoken communication skills
• Good working knowledge of MS Office Suite
  
  

II. Ability to

• Multi task in a fast paced environment
• Operate in the system with speed and accuracy necessary to meet Amazon standards
• Handle stressful situations, maintain composure, and communicate clearly with both internal and external stakeholders
  
  

III. Demonstrate

• Passion for Business Development
• Strong interpersonal skills
• Excellent listening skills
• Excellent data accuracy skills, eye for detail, and commitment to meet deadlines
  
  

IV. Critical Qualities / Characteristics

• Pace of implementation and consistency in performance
• Willingness to take initiatives and additional responsibilities
• Willingness to travel
• Commitment and completion factor
• Peer respect - establish and maintain cooperative working relationships
• Creative and analytical problem solvers with a passion for operational excellence
• Identify areas of possible process improvements
• Operations
• Meet and interact with Local vendors on Day-to-Day basis in initial process setup.
• Flag possible escalation, dive deep to recommend and implement corrective actions
• Flag any updates received from stakeholders on process to Team Lead/Manager
• Be part of client calls to raise challenges, lead, and document conference discussions
  
  

Key job responsibilities

The Category Manager will work on identified big initiatives / projects/ opportunities across the different Programs owned by Operations Risk Compliance vertical. The CM will go through the complete project lifecycle – Problem definition, Scoping the problem out, Designing Solutions, Testing/ Piloting, Rollout of solutions as well as ensuring sustaining the change. The CM will need to collaborate across multiple stakeholders within such as operations, capacity planning, categories, learning & development as well as external teams such as tech partners, program teams towards project delivery. This is a fast-paced, challenging and deadline driven environment.

Process Improvement: Take ownership of process improvement initiatives, identifying areas for operational efficiency, and actively participating in stakeholder meetings and calls.

Communication and Coordination: Maintain strong communication with both internal and external stakeholders, managing vendor relationships through face-to-face interactions and handling escalations or updates.

Multi-tasking and Problem-solving: Operate efficiently in a fast-paced environment, handling multiple tasks, addressing issues proactively, and demonstrating a passion for operational excellence.

A day in the life

About The Team

BASIC QUALIFICATIONS

• 5+ years of with Excel experience
• 5+ years of account management, project or program management or buying experience
• Bachelor's degree, or 5+ years of professional or military experience
• Knowledge of Microsoft Access or SQL
• Experience using data to influence business decisions
• Experience driving internal cross-team collaboration
• Experience with business analysis and P&L management
  
  

Preferred Qualifications

• Experience driving direction and alignment with cross-functional teams
  
  

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.


Company - ASSPL - Karnataka

Job ID: A3009151