SDR Manager

About Us

Hiver gives teams the simplest way to deliver outstanding and personalized customer service. As a customer service solution built on Gmail, Hiver is intuitive, super easy to learn, and delightful to use. Hiver is used by thousands of teams at some of the best-known companies in the world to provide attentive, empathetic, and human service to their customers at scale. We’re a top-rated product on G2 and rank very highly on customer satisfaction.

At Hiver, we obsess about being world-class at everything we do. Our product is loved by our customers, our content engages a very wide audience, our customer service is one of the highest rated in the industry, and our sales team is as driven about doing right by our customers as they are by hitting their numbers. We’re profitably run and are backed by notable investors. K1 Capital led our most recent round of $27 million. Before that, we raised from Kalaari Capital, Kae Capital, and Citrix Startup Accelerator.

Opportunity

We’re looking for a versatile and hands-on SDR Manager — someone who can seamlessly switch between strategy and execution. This is a high-impact role designed for a leader who thrives in a fast-paced, transactional inbound environment, and who’s passionate about building, mentoring, and scaling high-performing sales teams.

Please note: This role involves working in the US shift

What you’ll be working on?

• Lead, coach, and develop a team of SDRs focused on high-velocity inbound sales
• Dive into the details,review sales calls, provide meaningful feedback, and help close the loop on process gaps
• Contribute directly to the pipeline when necessary — you’re not afraid to lead from the front
• Monitor key performance metrics and guide the team toward continuous improvement
• Provide individualized support and development plans for SDRs at varying experience levels
• Partner closely with Marketing, Sales, and RevOps to optimize lead flow, qualification, and conversion
• Create a culture of accountability, growth, and consistent performance
  
  

What are we looking for?

• 6 - 8 years of experience with at least 3 years experience leading an SDR team, including direct management of SDR/BDR teams
• Proven ability to lead teams in high-volume, transactional sales environments
• Strong coaching and development skills, with a track record of improving rep performance
• A balanced leader who can move between tactical support and strategic planning with ease
• Excellent communication skills and ability to thrive in a fast-moving, dynamic environment
• Proficiency with CRM and sales enablement platforms (e.g., Salesforce, HubSpot, Gong, Slack, LinkedIn Navigator)