Sales Executive

Avyaan Management Pvt. Ltd


Date: 1 week ago
City: Bhopāl, Madhya Pradesh
Contract type: Full time
We Are Hiring – Customer Support Executives (EdTech Process)

We are looking for 10 Customer Support Executives to join our growing EdTech team. This role requires excellent communication skills, problem-solving abilities, and a customer-focused approach to ensure a seamless learning experience for students and parents.

Job Details

  • Position: Customer Support Executive (EdTech Process)
  • Number of Openings: 10
  • Salary: Up to ₹15,000 + Incentives
  • Job Type: Work From Office
  • Location: Bhopal
  • Language Requirement: Proficiency in Gujarati (mandatory)

Key Responsibilities

  • Handle inbound and outbound customer inquiries via phone, email, and chat.
  • Assist students and parents with platform onboarding and course selection.
  • Provide technical support for login issues, payments, and content access.
  • Resolve queries efficiently and manage support tickets professionally.
  • Ensure high customer satisfaction and provide proactive solutions.
  • Gather customer feedback and suggest improvements for better service.

Qualifications & Requirements

  • Proficiency in Gujarati (verbal and written) is mandatory.
  • 1-3 years of experience in customer support, preferably in EdTech or online education.
  • Strong communication skills and the ability to explain information clearly.
  • Experience in handling customer queries, troubleshooting, and issue resolution.
  • Familiarity with CRM tools and customer support software.
  • A proactive and customer-centric approach with multitasking abilities.

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