Room Controller

A Room Controller in a hotel manages room inventory and ensures efficient room flow by coordinating with Housekeeping, Front Desk, and Reservations to optimize room assignments, handle guest requests, manage out-of-order rooms, and support group check-ins. The role involves balancing room types, managing VIP and upgrade allocations, preventing overbooking, and acting as a liaison between departments to ensure seamless service and maximum revenue.

Key Responsibilities

Room Inventory Management:

Ensure the hotel is set up for success by appropriately blocking rooms, balancing room types, and managing out-of-order (OOO) and out-of-service (OOS) rooms.

Guest Service Coordination

Organize and coordinate check-in/pre-registration procedures, manage room requests for changes, and coordinate room moves.

Interdepartmental Communication

Act as a central point of contact between Front Desk, Reservations, and Housekeeping to ensure smooth operations and timely room readiness.

Revenue Optimization

Participate in group strategy meetings, ensure VIPs are assigned to upgraded rooms, and contribute to controlling the overbooking process to maximize revenue.

Operational Support

Assign rooms for day use, coordinate with Engineering for preventive maintenance, and help resolve guest challenges and billing questions.

Reporting And Documentation

Generate and review daily reports, follow up on OOO/OOS rooms, and maintain documentation related to room assignments and guest paperwork.

Required Skills

• Strong customer service and interpersonal skills.
• Proficiency in computer systems for managing room inventory and reservations.
• Ability to work effectively in a fast-paced environment.
• Strong communication, both verbal and written.
• Knowledge of hospitality management practices and guest relation skills.