Rider Shift Incharge
Trine HR Services Private Limited
Date: 2 weeks ago
City: Agra, Uttar Pradesh
Salary:
₹15,000
-
₹21,000
per month
Contract type: Full time
Skills:
Rider scheduling, Cash collection and reconciliation, Delivery operations, Escalation management, Customer Experience, Report preparation, Rider Management, Attrition control,
We are looking for a Shift Incharge and Rider Shift In charge for our stores Operations.
SI Responsibilities
Develop & administer onsite assessment procedures, including interviewing & testing dozens of prospective picker/packer candidates on a weekly basis
Develop & administer onsite training procedures, including onboarding dozens of prospective picker/packer candidates on a weekly basis
Ensure a smooth picker/packer hiring and onboarding process & that all candidates are moved through the hiring and onboarding process in a timely manner
Ensure that there's always the picker/packer supply by creating a pipeline for longer purpose.
Ensure delivery is done as per Zepto operational standards and requirements.
Supervise the pickers/packers on material handling the shipments.
Planning the picker/packers as per available order capacity and allocating orders for deliveries.
Ensure all team members are trained and are aware of Zepto operational standards.
Ensuring that orders are assigned and delivered within the given SLA, any tech issue to be highlighted on real time.
Prepare day end Reports; Check and revert on mails.
RSI Responsibilities
Develop & administer onsite assessment procedures, including interviewing & testing dozens of prospective Rider candidates on a weekly basis
Develop & administer onsite training procedures, including onboarding dozens of prospective Rider candidates on a weekly basis
Ensure a smooth Rider hiring and onboarding process & that all Rider candidates are moved through the hiring and onboarding process in a timely manner
Ensure that there's always the rider supply by creating a pipeline for longer purpose.
Ensure delivery is done as per Zepto operational standards and requirements.
Supervise the riders on material handling the shipments.
Planning the riders as per available order capacity and allocating orders for deliveries.
Ensure all team members are trained and are aware of Zepto operational standards.
Ensuring that orders are assigned and delivered within the given SLA, any tech issue to be highlighted on real time.
Prepare day end Reports; Check and revert on mails.
Collection of cash, accounting and reconciliation of same.
Participate in delivering the shipment/pickup as per operational requirement to the customer when required.
Take ownership of the team assigned to him in terms of motivation, control attrition, handle grievance, grooming, zero customer escalations, training, coaching as per OKR.
Adhering & supporting the organization into seamless adoption of new policies & process.
Track undelivered shipments and call customer to identify reasons for non-delivery.
Track rider performance at a real time basis to ensure all deliveries are completed as per plan.
Provide support to the riders enroute and take necessary actions.
Ensuring High Delivery % and less RTO, while maintaining the desired Csat and cx NPS score.
Benefits
Steep learning curve from day one
An awesome team spirit and an exciting workplace with a dynamic and international environment.
This role is on Third party Payroll.
Salary Details
Salary
Shift In-charge - up to 21000 monthly net take home
Rider Shift In-charge - up to 20000 monthly net take home
Rider scheduling, Cash collection and reconciliation, Delivery operations, Escalation management, Customer Experience, Report preparation, Rider Management, Attrition control,
We are looking for a Shift Incharge and Rider Shift In charge for our stores Operations.
SI Responsibilities
Develop & administer onsite assessment procedures, including interviewing & testing dozens of prospective picker/packer candidates on a weekly basis
Develop & administer onsite training procedures, including onboarding dozens of prospective picker/packer candidates on a weekly basis
Ensure a smooth picker/packer hiring and onboarding process & that all candidates are moved through the hiring and onboarding process in a timely manner
Ensure that there's always the picker/packer supply by creating a pipeline for longer purpose.
Ensure delivery is done as per Zepto operational standards and requirements.
Supervise the pickers/packers on material handling the shipments.
Planning the picker/packers as per available order capacity and allocating orders for deliveries.
Ensure all team members are trained and are aware of Zepto operational standards.
Ensuring that orders are assigned and delivered within the given SLA, any tech issue to be highlighted on real time.
Prepare day end Reports; Check and revert on mails.
RSI Responsibilities
Develop & administer onsite assessment procedures, including interviewing & testing dozens of prospective Rider candidates on a weekly basis
Develop & administer onsite training procedures, including onboarding dozens of prospective Rider candidates on a weekly basis
Ensure a smooth Rider hiring and onboarding process & that all Rider candidates are moved through the hiring and onboarding process in a timely manner
Ensure that there's always the rider supply by creating a pipeline for longer purpose.
Ensure delivery is done as per Zepto operational standards and requirements.
Supervise the riders on material handling the shipments.
Planning the riders as per available order capacity and allocating orders for deliveries.
Ensure all team members are trained and are aware of Zepto operational standards.
Ensuring that orders are assigned and delivered within the given SLA, any tech issue to be highlighted on real time.
Prepare day end Reports; Check and revert on mails.
Collection of cash, accounting and reconciliation of same.
Participate in delivering the shipment/pickup as per operational requirement to the customer when required.
Take ownership of the team assigned to him in terms of motivation, control attrition, handle grievance, grooming, zero customer escalations, training, coaching as per OKR.
Adhering & supporting the organization into seamless adoption of new policies & process.
Track undelivered shipments and call customer to identify reasons for non-delivery.
Track rider performance at a real time basis to ensure all deliveries are completed as per plan.
Provide support to the riders enroute and take necessary actions.
Ensuring High Delivery % and less RTO, while maintaining the desired Csat and cx NPS score.
Benefits
Steep learning curve from day one
An awesome team spirit and an exciting workplace with a dynamic and international environment.
This role is on Third party Payroll.
Salary Details
Salary
Shift In-charge - up to 21000 monthly net take home
Rider Shift In-charge - up to 20000 monthly net take home
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
HR Executive
Ashok Auto,
Agra, Uttar Pradesh
1 day ago
Job Location - AgraDesign compensation and benefits packagesImplement performance review procedures (e.g. quarterly/annual and 360° evaluations)Develop fair HR policies and ensure employees understand and comply with themImplement effective sourcing, screening and interviewing techniquesAssess training needs and coordinate learning and development initiatives for all employeesMonitor HR department’s budgetAct as the point of contact regarding labor legislation issuesManage employees’ grievancesCreate and run...
Internal Auditor
Shree Riddhi Siddhi Buildwell Ltd.,
Agra, Uttar Pradesh
1 week ago
Skills:Nway ERP, MS Office, Analytical Skills, Risk Management, Financial Risk Management,Roles & ResponsibilitiesBilling Audit / Payment AuditStock Audit / Physical Verification of StockPurchase Audit / Store AuditHR & Payroll Audit / Compliance AuditHired Vehicle & Machinery AuditQualification & Relevant ExperienceB.Com / M.Com with 8+ Years ExperienceEligibility CriteriaCandidates should have relevant experience in Infrastructure Company.Candidates should have relevant experience in Corporate...
Business Development Intern
BrainShaala - No. 1 Skill Development Company,
Agra, Uttar Pradesh
3 weeks ago
Company OverviewBrainShaala, renowned as the No. 1 Skill Development Company, specializes in child brain development, drawing upon years of experience and expertise. Our commitment to understanding children's developmental needs has established us as an industry leader, with a range of innovative courses offered globally through our franchise network. Headquartered in Gwalior, Madhya Pradesh, we pride ourselves on shaping the future...
