Retail Operations - Clinic

We are looking for a Center Manager for a Series A funded D2C Wellness Startup.

Job Profile

Lead daily operations of the Womens Wellness Clinic. Convert and retain customers in clinics to establish a steady revenue stream. Accountable for clinic revenue, profits and team management.

Grow annual revenue run rate to 5 crores by end of year one

Convert 90% consultations to product purchase during 1st visit to clinic

Achieve repeat consultation of 50%

Achieve EBITDA margin of 30% by 4 months from launch

Hire and manage clinic staff and upkeep of the clinic facilities

Ensure timely inventory backfill of medicines and other supplies

Comply with SOP to achieve clinic operations excellence

Deliver monthly sales expense reports that are 95% accurate

Conduct periodic training program for clinic staff

Create customer centric service-focus culture

Requirements

Any Graduate / Post Graduate

3+ years of Clinic / Store Operations experience with PnL accountability.

Candidates with experience in healthcare space or retail can apply

Proven track record in managing exclusive brand outlets (EBO) can also apply

Core Skills Required Operations Management And Service Excellence

Has the knack to take ownership and independently manage clinic operations

Thrives in an ambiguous business environment

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