Remote Field Technical Engineer
Ceragon Networks
Date: 5 days ago
City: Remote, Remote
Contract type: Full time
Remote
Job Description
JOB SUMMARY:
We are seeking a knowledgeable and experienced Field Technician to join our team. The successful candidate will play a vital role in supporting our customers with Siklu by Ceragon mmWave network solutions.
LOCATION: Bangalore, India.Remote call support to US Customers during Central Time-zone.
RESPONSIBILITIES:
MINIMUM QUALIFICATIONS
JOB SUMMARY:
We are seeking a knowledgeable and experienced Field Technician to join our team. The successful candidate will play a vital role in supporting our customers with Siklu by Ceragon mmWave network solutions.
LOCATION: Bangalore, India.Remote call support to US Customers during Central Time-zone.
RESPONSIBILITIES:
- Respond to phone calls with onsite installers to support completion of installation and remote configuration of Siklu by Ceragon equipment.
- Instruct installation crews on proper alignment of Siklu by Ceragon PtP radios.
- Follow support process / cases through CRM system
- Uploading of all necessary files captured during support call for Ceragon’s records.
- Document resolution to reported issues to optimize future support.
- Understand proper design, installation and commissioning techniques of the Siklu by Ceragon radios. Review of performance data and log files to confirm proper installation and alignment is required.
- Validate links through the Link Budget Calculator (LBC) if requested.
- Document all work completed and hours supporting cases via SalesForce to ensure proper recording of support effort.
MINIMUM QUALIFICATIONS
- BA or BS in a technical field with 5+ years of proven experience in Telecom RF installation, configuration, and troubleshooting. Experience with Siklu by Ceragon mmW technology is a plus.
- Proven experience with installation, configuration and advanced troubleshooting of Microwave/transmission networks (Operations experience)
- Excellent communication (both written and verbal) in English is required. Spanish may be helpful.
- Strong understanding of networking and packet switch protocols and technologies, including Layer 1 and Layer 2 for troubleshooting is required.
- Experience with network equipment such as Cisco, Juniper, or similar platforms, and a working knowledge of routing, switching, and firewall configurations is required.
- Excellent communications skills (both written and verbal)
- Strong organizational skills and attention to detail with ability to work in a fast-paced environment managing ongoing priorities.
- Strategic thinking and problem-solving abilities.
- Previous experience with mmWave communications, RF planning, or related wireless technologies.
- Strong working knowledge of network design and implementation.
- Familiarity with SNMP, network monitoring tools, and performance analysis using iPERF for network optimization is required.
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