Relationship Manager-Branch Banking-CA

IDFC FIRST Bank


Date: 12 hours ago
City: Delhi, Delhi
Contract type: Full time
Job Requirements

Role/ Job Title:Relationship Manager-Branch Banking - CA

Place of Work:Rural Banking Branches

Business:Rural Banking

Function/ Department:Rural Banking

Job Purpose

'The role entails building, developing and deepening relationships with Rural Banking accounts and ensuring best in-class service to the customers. The role bearer has a responsibility to contribute to penetration of Current account business in Rural markets through lead generations and account opening as per needs of customer The role bearer is responsible for driving client acquisition, building household level customer relationships and capitalizing on lifetime value in each relationship to achieve larger organizational goals.

Key / Primary Responsibilities

'- Assess and evaluate the client needs and generate new sources of revenue by leveraging cross sell opportunities as per their lifestyle, risk profiling and requirements

  • Ensure swift disbursal of business loans based on needs assessment of potential and existing clients
  • Ensure account activation and subsequent maintaining the health of accounts
  • Focusing on overall CA growth for Rural Banking business
  • Ensure superior customer service to capture larger wallet share of population and drive volume of business across the catchment area
  • Ensure timely resolution of customer queries and issues
  • Achieve individual and branch sales goals through new business sales, referrals and retention of account relationship
  • Monitor high collections efficiency through discipline and drive
  • Conduct field audits and customer verifications to ensure high quality of accounts
  • Gather latest Market intelligence and track and benchmark against best practices in competitor banks

Secondary Responsibilities

'- Evaluate the growth strategy based on competitor analysis and feedback from different channels/customers

  • Recommend process changes in order to improve service efficiency and quality across the branch network
  • Manage a team of field officers, taking responsibility of their development and attrition
  • Develop and implement livelihood advancement and community development initiatives

Managerial & Leadership Responsibilities

'- Attract and retain best-in-class talent for key roles in their reporting structure

  • Monitor key parameters on employee productivity, hiring quality and attrition rates and make necessary improvements
  • Enable teams to drive growth targets by providing necessary support

Key Success Metrics

'Customer Acquisition targets, Cross sell targets

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Quality Analyst - Manual Testing

GRK Info Services Pvt Ltd, Delhi, Delhi
1 day ago
Job SummaryWe are looking for a detail-oriented and proactive QA Manual Tester with 2 to 3 years of hands-on experience in manual testing. The ideal candidate should have a strong understanding of software QA methodologies, tools, and processes, and a passion for ensuring high-quality Responsibilities : Understand project requirements, design test plans and test cases accordingly. Perform thorough manual testing...

Acquisition RM-NRI

IDFC FIRST Bank, Delhi, Delhi
4 days ago
Job RequirementsJob Requirements Role/ Job Title: Acquisition RM-NRIFunction/ Department: Branch BankingJob PurposeIncumbent will work in a field role aligned to the NRI Banking Vertical and report to the regional NRI Field Leadership. Main goal is to attract new customers for the bank in your assigned location. Also work with various stakeholders in the location and the NR business vertical to...

SDE, Amazon CS (Level 5), CHEX

Amazon, Delhi, Delhi
6 days ago
DescriptionThe Amazon Customer Service (CS) organization is at the forefront of customer experience – seeking to delight our customers in every interaction they have, whether through self-serve technology and tools (e.g., chatbots), or by interacting directly with our associates. Customer Service works to offer effective, empathetic, and efficient issue resolution when our customers need us, and are also champions of...