Receptionist

Company Overview

Career Craft Consultants India Pvt Ltd is a prominent player in the education industry, headquartered in Gujarat. With a team of 51-200 employees, the company is known for providing exceptional consultancy services aimed at improving educational outcomes. Access more information at careercraftconsultants.co.in.

Job Overview

We are seeking a Mid-Level Receptionist to join our team on a full-time basis. This position is available across multiple locations: Rajkot, Bhopal, Mumbai, Ahmedabad, and Vadodara. The role involves managing front desk operations, handling student enquiries, as well as utilizing MS Office applications effectively.

Qualifications and Skills

• Proven experience in front desk operations, ensuring smooth and efficient administrative functions. (Mandatory skill)
• Handling student enquiries with a courteous and informative approach is essential. (Mandatory skill)
• Proficient in MS Office for managing essential documentation and correspondence. (Mandatory skill)
• Excellent call handling abilities to direct and manage incoming communications proficiently.
• Familiarity with CRM software to maintain and manage customer-related data effectively.
• Strong customer service skills aimed at providing a welcoming and supportive environment for clients and students.
• Ability to maintain confidentiality and handle sensitive information with professionalism.
• Outstanding communication and interpersonal skills to interact effectively with a diverse clientele.

Roles and Responsibilities

• Manage the reception area, including welcoming visitors and directing them appropriately.
• Handle incoming queries and communications, providing quick and effective resolutions.
• Coordinate with various departments to ensure smooth operations and communication flow.
• Assist in managing schedules and appointments for the staff and visitors.
• Maintain records of calls, communications, and visitor logs for organizational purposes.
• Respond promptly to student enquiries regarding educational programs and services.
• Utilize MS Office and CRM tools to maintain client information and generate necessary reports.
• Ensure a clean and organized reception area, contributing to the positive image of the company.