Quality Manager

Job Purpose

To help create and sustain a culture of seamless knowledge sharing, collaboration, idea generation & implementation across business functions; to ensure effective deployment and execution of 5-pillar KM strategy and Idea Management System with the focus to support strategic initiatives at DIAL to meet the business goals; along with the measurement of the effectiveness of KM interventions on a regular basis.

ORGANISATION CHART

Key Accountabilities

• Business Alignment:,Align KM initiatives to specific needs of the business strategic initiatives - and offer customized solutions
  
  

(Number of improvements/solutions with results)

• Knowledge Sharing Sessions: ,Sharing experience and learnings from each other through The Forum; Cross locational Knowledge Sharing sessions; Chats; Community sessions
  
  

(Number of sessions and tracking the effectiveness and horizontal deployment of the relevant knowledge and learnings shared)

• Listeners:,Capture and share experiences in the form of case studies, stories and narratives
  
  

(Number of trained listeners; Number of case studies, stories and narratives developed; Tracking the effective reuse of the developed materials and horizontal deployment)

• Communities:,Connecting like-minded colleagues on a common platform across locations and businesses
  
  

(Number of communities; number of meetings; tracking Discussion Points and horizontal deployment of the relevant learnings shared)

• GMR Konnect (KM Portal):,Managing the intranet web portal; ensuring the right kind of knowledge documents on the portal and effective use of collaborative features that the portal offers.
  
  

(Number of knowledge documents on the portal; reuse of the documents; portal traffic)

• Idea Management System:,Supervise Idea Management system: generation of ideas, implementation of approved ideas and R&R for employees
  
  

(Number of ideas per employees; Number of implemented ideas)

KEY ACCOUNTABILITIES - Additional Details

EXTERNAL INTERACTIONS

• None
  
  

INTERNAL INTERACTIONS

All departments within DIAL

Liaising with KM managers at other GMR group companies for knowledge interventions

FINANCIAL DIMENSIONS

• 33.8 Lac for KM and Idea Factory
  
  

Other Dimensions

• Direct Reports
  
  

Education Qualifications

• Masters with specialization in Knowledge Management/Mass Communications/Marketing/IT
  
  

Relevant Experience

• 5+ with at least 2 years of working experience in Knowledge Management domain; 2+ years of involvement in driving idea/suggestion scheme at a reputed organization
  
  

COMPETENCIES

• Personal Effectiveness
• Social Awareness
• Entrepreneurship
• Problem Solving & Analytical Thinking
• Planning & Decision Making
• Capability Building
• Strategic Orientation
• Stakeholder Focus
• Networking
• Execution & Results
• Teamwork & Interpersonal influence