Project & Delivery Manager-Loyalty

IDFC FIRST Bank


Date: 1 hour ago
City: Mumbai, Maharashtra
Contract type: Full time
Job Requirements

Project & Delivery Manager - Loyalty

Business: Corporate Function

Function/ Department: Loyalty

Place of Work: Mumbai

Job Purpose

Project Implementation, Service Delivery & Operations.

Roles & Responsibilities

  • Own Redemption CatLog, inventories & P&L
  • Track & analyse data on regular basis, share reports & take strategical decisions
  • Responsible to Launch additional platform like health & wellness, EMI etc to enhance redemption & engagement
  • Create rules & processes to list products & new partnership
  • Define product display priority & pricing guardrails
  • Upgrade Journeys with product & design team to drive best-in-class user experience.
  • Work with multiple teams to build PBLP Construct (Tier wise Deals & benefits, Memberships, Gating Criteria etc.)
  • Customer Excellently & Contact Centre Management

Secondary Responsibilities

  • Formation of Project & Service Documents ( BRD, FAQ, PAC)
  • 2) Campaign Operations
  • 3) Voucher management- Along with BIU & voucher partners as per defined SOP
  • Supervision/monitoring of following Alliance operational activities:-
  • i. Vendor - Empanelment, MOU/NDA/MSA signing
  • ii. Liaison with Procurement for vendor selection
  • iii. Recon of offer invoices
  • iv. Invoice payments
  • v. Escalation handling

Candidate Profile

  • MBA (tier 1) or Bachelor of Technology (tier 1) with overall 5-10 years in of experience in Project Management, Delivery and Operation
  • 2) Ideally from E.Com or Banking background with minimum 2-3 years of experience in CRM, Customer Service & Operation Delivery (1:1 relationships between store and consumers)
  • 3) Analytical thinking & ability to manage multiple activities, and retain strong detail orientation
  • 4) Advanced skills in Excel, PowerPoint, Word & related Microsoft suite products is must.
  • 5) Must be able to perform the essential duties and responsibilities as described above with Bank guidelines and able to maintain a positive team attitude and professional demeanour at all times.

Key Success Metrics

Project Tracking & booking-Metrics

Operation & Service Delivery-Metrics

Marketing & Campaign – metrices

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