Program Manager, Channel Operations, Amazon Business

Description

Come be a part of a rapidly expanding $35 billion dollar global business. At Amazon Business, a fast-growing startup passionate about building solutions, we set out every day to innovate and disrupt the status quo. We stand at the intersection of tech & retail in the B2B space developing innovative purchasing and procurement solutions to help businesses and organizations thrive. At Amazon Business, we strive to be the most recognized and preferred strategic partner for smart business buying. Bring your insight, imagination and a healthy disregard for the impossible. Join us in building and celebrating the value of Amazon Business to buyers and sellers of all sizes and industries. Unlock your career potential.

The Program Manager plays a key role on the team and drives program alignment across new channels including Telemarketing, Direct Mail, Transactional communication, and others. This individual will 1) develop, implement, and optimize processes for outbound channels, 2) act as a liaison between marketing teams and brand to identify, scope, and gather project requirements, and 3) support global strategies to enhance the accuracy and effectiveness of telemarketing, direct mail, and other outbound communications. They will collaborate across organizational boundaries to define, manage, and prioritize projects.

Key job responsibilities

• Ensure organizational adherence to outbound channel processes and best practices across Telemarketing, Direct Mail, and Transactional programs, along with proper platform management and upkeep.
• Design, execute, and enhance workflows for outbound communication channels.
• Gather and confirm collateral from global stakeholders, assign clear responsibilities, meet deadlines, monitor progress, and provide concise updates.
• Compile, analyze, and present operational performance metrics to identify opportunities for improving campaign impact and streamlining processes.
• Support the build and maintenance of standards and systems for knowledge management (e.g., SOPs, best practices, processes).
• Track outbound best practices, industry trends, and make proactive recommendations
  
  

Basic Qualifications

• 4+ years of professional non-internship marketing experience
• Experience using data and metrics to drive improvements
• Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)
• Experience building, executing and scaling cross-functional marketing programs
  
  

Preferred Qualifications

• Experience in multi-territory campaign management
• Experience in digital marketing and content production timelines and process
• Experience building and optimizing multiple, simultaneous marketing campaigns
  
  

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.


Company - ADCI HYD 13 SEZ - H84

Job ID: A2935704