Program Analyst

Do you want to build a career that is truly worthwhile? Working at the World Bank Group provides a unique opportunity for you to help our clients solve their greatest development challenges. The World Bank Group is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions dedicated to ending extreme poverty, increasing shared prosperity and promoting sustainable development. With 189 member countries and more than 120 offices worldwide, we work with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges. Visit www.worldbank.org.

Global Corporate Solutions

Reporting to the Managing Director and World Bank Group Chief Administrative Officer, Global Corporate Solutions (GCS) brings together the functions of Corporate Security, Corporate Real Estate, and Corporate Services.

About The Unit

The Corporate Services (GCSCS) division within GCS provides services to the WBG in the areas of Travel and Visa Services; Food and Conference Services; Staff Services, including Commuter Services, Child Care, and Fitness Center; Mail and Shipping Services; the Art Program; Translation and Interpretation; Customer Service; Design and Publications; Printing; and Interactive Media. GCSCS also provides administrative oversight to the WBG Family Network and 1818 Society and is responsible for setting the policy framework and service standards, and for delivering services through a combination of staff and vendors at WBG headquarters (HQ) in Washington, DC and in Country Offices.GCSCS has about 130 staff and about 500 contractors.

To achieve its purpose, GCSCS is structured into two main units: (i) Travel and Client Services (GCSTC), and (ii) Business Services (GCSBA). GCSCS also has the GCS Service Desk and Processing & Analytics team in Chennai, India.

Duties and Accountabilities:

The Program Analyst is a dynamic individual with a wide range of skills and techniques in their extensive toolbox. The role requires strategic and operational thinking, focusing on the big picture (such as corporate vision and business strategy), and attention to detail, including data gathering, analysis, and reporting skills. The Analyst will also be able to effectively identify process improvement opportunities, creatively develop business problem-solving approaches, and critically evaluate the trade-offs between business value drivers and costs.

The Program Analyst position will work directly with GCSCS and Program Managers in GCS. She/he will work closely with colleagues and vendors counterparts across the World Bank Group (at HQ and in Country Offices) to provide streamlined and cost-effective transactions and business unit support services as needed.

This position requires work on the night shift (4 pm to 12:30 am IST).

• Conduct comprehensive analysis of GCS business lines, assimilating data trends related to volumes, and costs, and deliver actionable insights and recommendations.
• Analyze data to generate insights and produce regular and tailored reports for strategic decision-making, including metrics, dashboards, operational reports, project reports, and executive reports.
• Collaborate with GCS Program managers and vendors to gain a deep understanding of the operational model, scrutinize costs against contractual terms, and suggest efficiency improvements and enhancements to the Sr. Program Manager.
• Enhance and refine data analysis and reporting processes to align with the evolving needs of business lines, ensuring relevance and utility.
• Continuously improve data quality and accuracy; including supporting the identification of opportunities for automation, and/or to introduce process efficiencies as needed.
• Analyze large datasets from various perspectives to identify trends that pinpoint challenges or opportunities, informing strategic decision-making.
• Develop and maintain advanced data reporting mechanisms, gather data from pertinent sources, and generate both system-based and tailored business reports to guide strategic adjustments.
• Engage with business partners to pinpoint issues and leverage data to propose solutions that support informed decision-making.
• Ensure clear, coherent verbal and written communication to accurately comprehend business needs and effectively communicate analytical results.
• Interact with GCS managers to guarantee that business support requirements for transactions, periodic reports, and ad-hoc tasks are satisfactorily met.
• Offer guidance and devise solutions for client units in financial transactions and data analysis, enhancing business support.
• Work with the GCS Management team to evaluate vendor financial statements and annual expenditures, identifying potential efficiencies across business units.
• Oversee the chargeback process to ensure consistency and that recovery rates meet business requirements, advising Senior Program Managers on necessary process modifications.
• Undertake additional duties as needed to address the evolving needs of GCS.
• Utilize extensive data analysis to benchmark against market standards for similar services, advising management on competitive pricing strategies.
• Provide comprehensive vendor cost analysis and historical spend data to support RFP evaluations and management reviews.
  
  

Selection Criteria

• Master’s degree in a relevant discipline (i.e., Business Management; Accounting; Economics, etc.) and at least 3 years of professional experience; or equivalent combination of education and experience.
• Strong ability to collect, organize, analyze, and present data.
• Prior work experience in data analytics and reporting, as well as transaction processing, analysis, and reporting for Business Units, will be preferred.
• Proactive, self-starter with the ability to work autonomously and as a team member.
• Willingness to work under pressure and through the whole spectrum of business units within GCSCS.
• Attention to detail and demonstrated ability in interpreting data and developing reports for decision-making.
• Strong client focus.
• Strong written and oral communication skills.
• Ability to work collaboratively across boundaries and build effective working relationships with clients and colleagues.
  
  

KEY COMPETENCIES

• Deliver Results for Clients: Adds value by constantly looking for a better way to get more impactful results; sets challenging stretch goals for oneself. Immerses oneself in client experiences and perspective by asking probing questions to understand unmet needs. Demonstrates accountability for achieving results that have an impact. Identifies and proposes solutions to mitigate and manage risks.
• Collaborate Within Teams and Across Boundaries: Ability to build effective working relationships with colleagues in multidisciplinary teams, brings differing ideas into the forefront, and initiates collaboration across boundaries.
• Lead and Innovate: Contributes to new insights to understand situations and develops solutions to resolve complex problems. Adapts as circumstances require and manages impact on own behaviors on others in context of WBG’s values and missions. Identifies and pursues innovative approaches to resolve issues.
• Create, Apply and Share Knowledge: Leverage departments and WBG body of knowledge by applying lessons learned and expertise.Actively invests in knowledge and seeks feedback.Builds personal and professional networks within and beyond the work group.
• Make Smart Decisions: Seeks diversity of information and inputs, researches possible solutions, and generates recommended options. Identifies and understands risks and proposes recommendations. Based on risk analysis, makes decisions in a timely manner within own area of responsibility, considering the interests and concerns of stakeholders.
• Client Orientation: Takes personal responsibility and accountability for timely response to client queries, requests, or needs, working to remove obstacles that may impede execution or overall success.
• Flexibility: Able to adapt strategy, and objectives; making corresponding structural or organizational changes as needed, to move the work forward and meet the needs of the situation.
• Business Judgment and Analytical Decision Making: Analyzes facts and data to support sound, logical decisions regarding own and others' work.
• Sensitivity: Ability to work effectively and sensitively in a multi-cultural and multi-ethnic workplace.
• Pressure: Ability to handle demands related to the delivery of multiple tasks within demanding and occasionally conflicting time constraints.
• Professional Maturity: Understands others and the reasons for their behavior. Takes the time to clarify others' points of view so that progress can be made, particularly in situations of stress or conflict. Is never condescending or arrogant.
  
  

World Bank Group Core Competencies

The World Bank Group offers comprehensive benefits, including a retirement plan; medical, life and disability insurance; and paid leave, including parental leave, as well as reasonable accommodations for individuals with disabilities.

We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.

Learn more about working at the World Bank and IFC , including our values and inspiring stories.