Service Coordinator
GRUNDFOS
Date: 6 hours ago
City: Chennai, Tamil Nadu
Contract type: Full time
What is the job about?
We are seeking a creative individual to handle inbound & outbound calls from customers / Partners for sales and service using cloud management platform software.
This position is based out of Chennai. If this sounds appealing to you, please upload your CV/resume and cover letter today via our Careers portal.
If you want to dig deeper into the Grundfos universe, please visit us on LinkedIn or Youtube and to get to know some of your future colleagues and why they appreciate working at Grundfos, check out Meet our people
We look forward to hearing from you.
We are seeking a creative individual to handle inbound & outbound calls from customers / Partners for sales and service using cloud management platform software.
- Provides customer satisfaction through effective and timely resolution of a variety of customer inquiries.
- To ensure technically best and progressive offer to meet customers’ demand by close collaboration with Service sales team, service delivery & Authorised Service partners
- Communicate large amounts of inbound and outbound calls in a timely manner
- Identify customers’ needs, clarify information, research every issue and provide solutions and alternatives
- Maintain ownership of calls throughout the lifecycle of the caller’s request, including follow-ups with end-users and escalation team
- Prioritize request for quotations (RFQ) by taking opportunities into account
- Provide technical support and quotation to customers
- Preparation & Verification of Quotation (Terms & condition, Material part code, Prices, technical documentation)
- Processing of orders in SAP on conversion of quotations, Warranty and Goodwill orders
- To create quotations for all health checkup conducted.
- Processing of service orders & debit notes in SAP
- Reporting of Failures (FAS) in system
- Frequently attend internal trainings to improve knowledge and performance level
- Liaise with after market, Service delivery to ensure smooth execution of AMC / Service Contracts / any service offerings / resolution of complaints
- Any Degree /Diploma with command over English, Hindi & multilingual languages
- Computer literacy, Proficiency in use of MS office, emailing and should be proficient in Hindi speaking.
- Most likely to have 2-4 years of relevant work experience
- Willingness to work in shifts
This position is based out of Chennai. If this sounds appealing to you, please upload your CV/resume and cover letter today via our Careers portal.
If you want to dig deeper into the Grundfos universe, please visit us on LinkedIn or Youtube and to get to know some of your future colleagues and why they appreciate working at Grundfos, check out Meet our people
We look forward to hearing from you.
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