Product Support Specialist
Saleshandy
Date: 3 weeks ago
City: Ahmedabad, Gujarat
Contract type: Full time
Hey there!
Glad you found this JD—trust me, it’s worth reading till the end! If you love solving problems, helping customers, and working with a global SaaS company that’s growing fast, you’re in the right place.
About Saleshandy
We’re building a future-ready outreach platform that eliminates manual work and helps businesses generate more leads—efficiently and at scale. Bootstrapped yet profitable since 2016, we’re a 65+ member team serving 4,000+ customers worldwide. Our customer team is expanding! If you have a customer-first mindset, love engaging via chat & email, and want to be part of a fast-paced, problem-solving squad—we need YOU!
What You’ll Be Doing
1️. Apply & answer pre-screening questions (Be yourself!)
2️. Chat with the Hiring Manager
3️. Work on a small assignment
4️. Final call with the Reporting Manager
5️. Job offer & welcome to the Ikigai tribe!
Glad you found this JD—trust me, it’s worth reading till the end! If you love solving problems, helping customers, and working with a global SaaS company that’s growing fast, you’re in the right place.
About Saleshandy
We’re building a future-ready outreach platform that eliminates manual work and helps businesses generate more leads—efficiently and at scale. Bootstrapped yet profitable since 2016, we’re a 65+ member team serving 4,000+ customers worldwide. Our customer team is expanding! If you have a customer-first mindset, love engaging via chat & email, and want to be part of a fast-paced, problem-solving squad—we need YOU!
What You’ll Be Doing
- Assist customers via chat & email—solving issues and making their journey smooth
- Conduct live sessions & onboarding calls to guide users through the platform
- Educate customers on features, best practices & potential upgrades
- Troubleshoot technical issues and provide quick, effective solutions
- Be a problem-solver—identify pain points & work with the team to improve user experience
- Drive customer retention—proactively help users succeed with our product
- Work cross-functionally with product, sales & marketing to enhance our offering
- Excellent communication (especially written) & problem-solving skills
- Experience in chat/email support & handling queries effectively
- Passion for helping customers & a growth mindset
- Ability to simplify complex topics & explain them in a user-friendly way
- Self-motivated, proactive & adaptable to new tools and tech
- Familiarity with customer success & retention strategies is a bonus!
- Work with customers across the globe
- Growth opportunities—scale into leadership roles as we expand
- Open culture—your ideas matter!
- Personal development budget for books, courses & conferences
- Health insurance allowance for peace of mind
- Annual team retreats—last one was in Udaipur!
1️. Apply & answer pre-screening questions (Be yourself!)
2️. Chat with the Hiring Manager
3️. Work on a small assignment
4️. Final call with the Reporting Manager
5️. Job offer & welcome to the Ikigai tribe!
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