Product Support Specialist

Saleshandy


Date: 3 days ago
City: Ahmedabad, Gujarat
Contract type: Full time
Hey there!

Glad you found this JD—trust me, it’s worth reading till the end! If you love solving problems, helping customers, and working with a global SaaS company that’s growing fast, you’re in the right place.

About Saleshandy

We’re building a future-ready outreach platform that eliminates manual work and helps businesses generate more leads—efficiently and at scale. Bootstrapped yet profitable since 2016, we’re a 65+ member team serving 4,000+ customers worldwide. Our customer team is expanding! If you have a customer-first mindset, love engaging via chat & email, and want to be part of a fast-paced, problem-solving squad—we need YOU!

What You’ll Be Doing

  • Assist customers via chat & email—solving issues and making their journey smooth
  • Conduct live sessions & onboarding calls to guide users through the platform
  • Educate customers on features, best practices & potential upgrades
  • Troubleshoot technical issues and provide quick, effective solutions
  • Be a problem-solver—identify pain points & work with the team to improve user experience
  • Drive customer retention—proactively help users succeed with our product
  • Work cross-functionally with product, sales & marketing to enhance our offering


What Makes You a Great Fit?

  • Excellent communication (especially written) & problem-solving skills
  • Experience in chat/email support & handling queries effectively
  • Passion for helping customers & a growth mindset
  • Ability to simplify complex topics & explain them in a user-friendly way
  • Self-motivated, proactive & adaptable to new tools and tech
  • Familiarity with customer success & retention strategies is a bonus!


Why Join Saleshandy?

  • Work with customers across the globe
  • Growth opportunities—scale into leadership roles as we expand
  • Open culture—your ideas matter!
  • Personal development budget for books, courses & conferences
  • Health insurance allowance for peace of mind
  • Annual team retreats—last one was in Udaipur!


The Hiring Process

1️. Apply & answer pre-screening questions (Be yourself!)

2️. Chat with the Hiring Manager

3️. Work on a small assignment

4️. Final call with the Reporting Manager

5️. Job offer & welcome to the Ikigai tribe!

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