Process Manager

Job Description

We have an Internal Job Posting (IJP) available for Customer Operations- Support -CO Transitions - Process Manager position. Details are mentioned below :

Work Location: Chandigarh/Mohali

Designation: Process Manager

Shift Timings: Flexible 24x7

RID ID: 72758

Last Date To Apply: 13th November ‘23

Job Description

• Responsible for project managing the new Transition from Initiation phase to go-live and ensure a smooth launch of project.
• Ensure detailed project planning, create project plan and share with all stake holders on the progress update.
• Communication Management with Account Managers, Ops Team and Internal stakeholders.
• Resource Management - Ensure we have resources required for project.
• Ensuring all the deliverables/ Requirements are completed as per timelines.
• Infrastructure and Access Management.
• Coordinate with Rev Ops Team and Account Managers and log billing request.
• Stakeholder Management -Responsible for following up with internal stakeholders for completing all Transition deliverables.
• Calibrate Ops Team/ Support teams on the quality requirements of deliverables as per ADAPT and provide support in bridging the gap.
• Schedule process status update calls for all Transitions.
• Govern Induction, training classes and share observations, actions taken to resolve issues followed by end results.
  
  

ADAPT Framework

• Implement ADAPT framework on all projects and ensure compliance to ADAPT guidelines
• Work closely with the Transition Governance team for ADAPT compliance, updates, challenges faced and guidance required
  
  

Basic Requirements

• The candidate must be a Post Graduate or Graduate with minimum 4 Years and maximum 10 Years of experience.
• Key Skills required are MS Office/Internet, Excellent Communication Skills, Excel Dashboards, Project Management techniques
• Analytical Thinking, Communication, Customer Orientation, Initiative, People Management/Domain Expertise, Quality Orientation, Teamwork are the critical components required
• Candidate should be open to travel to other locations for transition and governance
• Should be flexible to work in any shift (including rotational night shifts and not just day/mid-day shifts)
  
  

Important Requirements

• Candidate should be open to work permanently in Mohali location.
• Flexible to work in any shift (24x7). Should be open to rotational nights shifts
• Open to travel to other locations to perform transition and governance
• Flexible to work in any shift (24x7)
  
  

Eligibility Criteria: Candidate should have completed at least 18 months current

designation to be eligible for transition.

This criteria is waived off for ‘Rating 1’ performers

Please Note

• Only Associate Process Manager and Process Manager can apply for this position.
• There will be no immediate change in the compensation or designation for employees selected through IJP. However, Associate Process Manager selected for a higher designation through IJP will be eligible to be nominated for the promotion panel in the imminent promotion cycle, provided the employee was not promoted in the previous 12 months.
  
  

About Us

At eClerx, we serve some of the largest global companies – 50 of the Fortune 500 clients. Our clients call upon us to solve their most complex problems, and deliver transformative insights. Across roles and levels, you get the opportunity to build expertise, challenge the status quo, think bolder, and help our clients seize value

About The Team

eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience.

eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.